Player Development Coordinator

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Player Development Coordinator is responsible for providing extraordinary service to both the internal and external customer.   The incumbent is also responsible for the effective communication of the Players Club program by informing guests of all aspects of the Players Club program and promoting the Players Club program to guests on the casino floor.  Responsible for determining whether minimum qualifications for complimentary services and/or goods have been met based upon gaming activity and must be able to adapt to a fast-paced work environment.

Qualifications

• Provides extraordinary guest service, positively effects interactions with external and internal customers and employees and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with co-workers.
• Maintains, processes, and coordinates gaming customers records and requests, which may include credit information and requests, the explanation of gaming requirements for complimentary services and/or goods, hotel, transportation requests, gaming trip histories, invitations, and coordinates with the respective departments.
• Facilitates all duties related to Player Development Department.
• Effectively explains complimentary structure as well as how and why customers qualify for different levels of complimentary services and/or goods.  Informs players of the Player’s Club and explains criteria and admission standards.
• Alerts department Director of any inconsistencies or discrepancies as necessary.
• Meets and greets invited customers at the VIP Office or Club 38 and explains the Casino Services Program to guests as well as issuing complimentary services and/or goods to the guests in accordance with established guidelines.
• Facilitates the casino marketing plan in accordance with established guidelines
• Supports and promotes the philosophy and objectives of Belterra Park Gaming.
• Interacts with VIP Host Team and External Hotel Partners to facilitate Hotel Reservations.
• Answers VIP incoming calls and books VIP Events accordingly.
• Incumbent is not permitted to accept gratuities.
• Works on gaming floor, greeting hosted and un-hosted customers of assigned worth. Utilizes B-Hosted Live for acknowledgments of guests. 
• Maintains close ties with targeted guests through personal contact on property. Handles and resolves player problems, Maintains goodwill with all guests.
• Maintains high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers including their arrangements and finances
• Collaborates with Player Development department and all support departments to ensure player satisfaction.
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
• Works in Club 38 to assist VIP guests with check-ins to the lounge, comps, questions, answers phone and assists in managing the room.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

These skills and abilities are typically acquired through the completion of a high school degree or equivalent, as well as through a minimum of one (1) to five (5) years’ experience in VIP Services.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Excellent written and verbal communication skills required.
• Excellent computer skills required included Word and Excel.
• Excellent customer relations skills required.
• Sales or marketing background preferred.
• Working knowledge of the tri-county vicinity.
• Demonstrated ability to make immediate decisions to determine Player’s Club qualifications and admission.
• Thorough knowledge of player tracking system(s) and comprehension of actual and theoretical player value.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Ability to communicate effectively at all times, with customers as well as all levels of employees.
• Ability to review and comprehend player information from computers and index cards.
• Ability to use equipment associated with the position, including but not limite