Sr L2 Desktop Support Technician

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job completes routine tasks under detailed instructions, supporting the implementation and maintenance of enterprise systems. They collaborate with peers to ensure effective task execution and assist in data management to enhance operational efficiency. This role focuses on developing an understanding of processes while following standard procedures and guidance from team members.

Job Description:

Essential Responsibilities:

• Assists with work assignments requiring general SaaS and enterprise-wide applications knowledge and limited business expertise
• Executes enterprise systems processes based on specific instructions with limited discretion
• Analyzes the work at hand and makes decisions based on standardized processes and procedures under close supervision
• Requires regular instruction and guidance from more experienced colleagues

Minimum Qualifications:

• Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

What you need to know about the role

As a Desktop Support Technician, you will support employees at a designated location or remote employees with the latest technology. The role will be responsible for continuing the troubleshooting and triage work started by the Global Service Desk. This role will also help our employees with walk-up instant help questions as well. Both tasks require a commitment to timely customer communications and world-class customer service skills. Great communication skills both verbal and written are key to success in this position; both to technical teams supporting the tools the individual will use and our customers in business end user terms.

Meet our team

Our organization prioritizes developing diverse talent and fostering an inclusive environment where you will be encouraged to align your values with the PayPal Leadership Principles and apply them in your daily role.
 

Your way to impact

Your role in providing walk up instant help and remote support will significantly improve the employee experience.

Your dedication to world class customer service will make a lasting positive impact on how our team interacts with technology daily.

Key Responsibilities

• Install, upgrade, troubleshoot, and maintain computers, laptops, printers, and peripherals
• Handle hardware/software support tickets