Production Manager

Since our founding in 2015, Knock has been on a mission to make the often stressful process of buying and selling homes simple, certain and convenient. Today, we are an innovative home finance company that leverages technology and our relationships with more than 120,000 real estate agents throughout the U.S. to help homeowners repurpose some of their equity to buy their dream home before they sell, avoiding the hassle of living through repairs and showings. It’s all made possible by our flagship HomeSwap™ product, which combines a traditional mortgage with a no-interest bridge loan that empowers consumers with a non-contingent, cash-like offer right on their phone. 

Launched by founding team members of Trulia.com, Knock currently operates in 75 markets nationwide. Knock has raised $900 million in debt and equity from top-tier investors, including Foundry Group, Greycroft, RRE, Parker89 and The National Association of Realtors®, giving NAR’s 1.6 million members the ability to market Knock's homeownership solutions to their clients. For more information visit: knock.com. 

Enjoying Life & Making an Impact:

• Since our founding in 2015, Knock has and continues to offer a 100% remote work culture 
• 100% employee covered medical, dental, & vision premiums for full time employees
• Flexible Paid Time Off for full time employees 
• Paid parental leave for all full time employees: 12 weeks paid parental leave for the birthing mother, 6 weeks paid parental leave for the non-birthing parent
• $1,000 annually for professional development
• Life, AD&D and Disability insurance for full time employees
• 401K (noncontributory by Knock) for all employees
• $75 monthly allowance for health & wellness
• Up to $400 monthly for a co-working space for eligible employees
• $100 monthly allowance for home internet, mobile phone or other communication devices
• $2,500 referral bonus for eligible employees

We are seeking an experienced Production Manager to lead our team while also ensuring our customer and referral partner experience is top notch. 

At Knock, we have fun, we move fast, we celebrate & support our fellow teammates, and we live by our POPSICLE values.

As a Production Manager you will: 

• Lead your team by example, demonstrating how to properly support clients and referral partners through the lending process by maintaining a loan application pipeline, ensuring compliance within federal and state regulations, and company processes & procedures 
• Drive strong sales growth from your Loan Advisor team to meet and exceed company targets for loan applications and loans closed, owning your teams contributions towards Knock’s goals
• Promote a culture that puts People First, with an emphasis on best-in-class customer service that delights customers and referral partners
• Coach and guide your team in their development as lending professionals by maintaining an open door as a resource - teaching them how to fish instead of providing the fish and creating job aids, process, or policy where you see opportunities to do so
• Develop and grow market share by maintaining a quality network of business relationships that serves both as a source of referrals for your team and new mortgage lending opportunities
• Partner with managers in Operations and other cross-functional stakeholders to remove obstacles for your team to get every loan to an on-time closing
• Be a proactive knowledge source for Loan Advisors, educating on mortgage services & products to assist Loan Advisors in helping customers determine the best options for their needs
• Continually learn, grow, and expand your knowledge while also supporting others’ learning; act as a mentor and be a resource for others inside and outside of your team
• Collaborate with the training coordinator to develop job aides for Loan Advisors to thrive
• Maintain required NMLS and State Licensing in states where Knock is licensed to originate mortgage loans, including any required continuing education
• Take on ad-hoc projects as they arise & always be willing to support your team where they need you

We’d love you to bring:

• Proven experience as a licensed Mortgage Loan Originator with a minimum of 5 years experience in the industry
• Demonstrated success leading teams of Mortgage Loan Originators as a Regional or Branch manager, or related position in the mortgage industry
• You are a great coach, a team player, and a fantastic communicator
• You get important $#!+ done and see initiatives through to completion
• An innate drive to fix or improve what you see broken around you and ability to operate independently