Area Operations Partner - Adecco US - Memphis or Louisville based

About the role

The Area Operations Partner will work with the Area Director(s) to ensure efficient and compliant processes are in place to drive consistent order fulfillment and growth throughout the assigned region. This client-facing role focuses on driving performance, strategic workforce planning, operational compliance, and client and associate satisfaction. 
 
The Area Operations Partner is vital in supporting and influencing our delivery operations' success and will require travel to branch and onsite facilities to catalyze organizational change, cultivating a shared vision while motivating others to transfer vision into action. 

What you’ll be doing

Strategic Workforce Planning

Accountable for increasing and maintaining fill rate, re-employment, attrition/retention, and 6x6 branch and onsite delivery teams.

Leads creation, implementation and execution of robust recruitment plans based on historical and current business activity and knowledge of customers’ hiring patterns and trends within the industry or markets.

Utilizes operations data to monitor order management practices including forecast and capacity to provide strategic recommendations on order distribution and resource allocation focusing on maximizing fulfillment and business performance.

Proactively identifies trends in supported clients' attrition, retention, and attendance rates while partnering with leaders to identify strategies to drive improvements.  

Supports field-based implementations, including branch and on-site set-up and support for Go-live and post-Go-live operations.

 

Operational Compliance

Solid understanding of current policies and procedures legal requirements while ensuring company policies and procedures are implemented and firmly followed.

Develops effective and efficient processes to solve complex business issues while maintaining contract requirements and continually increasing business performance.

Responsible for executing regional audits to uphold corporate and client compliance standards.

Driving Performance and Associate Care

Create programs that directly improve associate attrition, drive continuous re-employment, promote candidate attraction, increase rNPS and tNPS, and encourage compliance and safety.

Develop, implement, and monitor success of Associate Reward and Recognition Programs.

Identifies gaps and areas of opportunity for teams while providing ongoing training and development focusing on technology, process, quality, compliance, and delivery.

Partners with field leadership to source, hire, and develop field colleagues, including oversight of performance metrics and identifying strategies to increase productivity.

Effectively implements and drives adoption to new technology while serving as a subject matter expert for these tools.

Masterful cross-functional communication ensuring all technical and non-technical stakeholders collaborate effectively and stay engaged throughout the lifecycle of a project.

Provides ad-hoc support to manage issue resolution.

Participates in special projects and performs other duties as assigned.

About you

Bachelor’s degree Preferred. A high school diploma or equivalent and 5+ years of equivalent work experience is required.  Previous experience of recruitment strategy and implementation; including analytical expertise of recruitment processes and metrics is required.   

 

This role requires in-person work and travel throughout the region to onsite and client locations, the expected travel exceeds 50%. 

 

Ability to prioritize, have strong attention to detail, organize and perform multiple responsibilities simultaneously while meeting assigned deadlines. 

Experience managing complex projects that may vary in nature and scope 

Proactive in defining problems and implementing creative and sustainable solutions for resolution  

Experience in modeling and deploying business improvement processes 

Experienced in managing and coordinating teams across multiple business groups  

Ability to analyze and interpret complex data sets and translate findings to key stakeholders 

Knowledge of and the ability to apply sound leadership practices, including developing colleagues by inspiring, encouraging and providing coaching to improve performance. 

Adept at performing to established KPIs and Service Level Agreements (SLAs).   

Strategic mindset and collaborative personality that thrives in a highly cross functional, cross-cultural environment. 

Excellent verbal and written communication skills 

Proficiency with Microsoft Office products, including Word, Excel, Teams and Outlook, and ability to learn new software as required 

Why choose us?

It’s an exciting time to be part