Customer Support Representative ll

Work Boldly. Live Brilliantly.
At AltaMed, we don’t just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It’s the calling of our lives and it compels us to keep moving forward.

Job Overview

Under the direct supervision of the Customer Support Center Manager, the Customer Support Representative I (CSR) is the front line support to members, member advocates and providers.   The CSR II provides superior customer service to all incoming callers while assisting with their inquiries and requests.  Calls include but are not limited to eligibility verification, authorizations status, PCP changes, appeals and grievances, claims status and requests for EOBs.  CSRs II are expected resolve and/or escalate inquiries/requests and document each call interaction in a clear, concise, professional and timely manner.

Minimum Requirements

1. High School Diploma or GED required. Associates or bachelor’s degree preferred.

3. Minimum of 2 years of ACD call center experience required.

4. Minimum of 2 years in medical or healthcare environment required.

5. Experience working with ICD-10 and CPT codes.  Claims review and/or processing experience highly recommended.

6. Bilingual in Spanish required.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days 
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Salary Range

$24.00 - $24.00 hourly