Customer Care Manager

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

Are you a seasoned leader passionate about creating exceptional customer journeys? Do you thrive in fast-paced, international environments where innovation and collaboration are key? If so, this is your chance to improve our customer journey activities and leave a lasting impact on our valued customers. You'll spearhead our customer-centric initiatives, driving growth and fostering loyalty across the Nordics/Eastern Europe market. You will be instrumental in shaping our customer service strategy, ensuring we deliver unparalleled support and exceed expectations at every touchpoint. 

 
JOB RESPONSIBILITIES: 

•  Champion Customer Focus: Cultivate a team culture that puts customers at the heart of everything we do.
• Drive Innovation: Implement cutting-edge solutions to enhance the customer experience, leveraging data and technology to deliver personalized interactions. 
• Collaborate and Inspire: Collaborate with cross-functional teams, including Sales, Logistics & Operation to advocate for customer needs and drive continuous improvement. 
• Empower Your Team: Build a hard-working team of customer experience professionals, fostering their development and growth. 
• Achieve Results: Set ambitious goals, measure progress, and deliver tangible outcomes that drive customer satisfaction and business growth. 
• Quality Assurance: Monitor and maintain service quality to meet company standards. 

EDUCATION & EXPERIENCE: 

• University diploma: (e.g., Business Administration, Communication, or a related field) 

• Proven Leadership: minimum 5 years track record of success in leading customer service or experience  

• Strategic Vision: Ability to develop and execute comprehensive customer experience strategies aligned with overall business objectives. 

Change Agent: A passion for driving transformation and embracing new technologies to enhance customer interactions. 

• Data-Driven Decision Making: Strong analytical skills and experience using data to identify insights and drive continuous improvement. 

• Exceptional Communication: Ability to inspire and motivate teams, communicate effectively with stakeholders, and build strong relationships.

• English: Proficiency (both spoken and written) Level C1 required 

• Experience: SAP & Sales Force is a plus 

 
KNOWLEDGE, SKILLS & ABILITIES: 

• Positivity and Energy: Friendly and approachable personality. 

• Effective Communication: Clear and concise communication in English. 

• Problem-Solving Skills: Analyze issues and find effective solutions. 

• Collaboration: Work well with colleagues from various departments. 

• Ability to work in a fast-paced environment and manage multiple tasks. 

• Full availability, i.e., no other permanent commitments. 

WE OFFER:  

• Christmas and holiday contribution