Certified Medical Assistant/Front Desk Coordinator

Description

Pain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes over 11+ locations. We are seeking talented professionals who can support the business and help it achieve its strategic objectives.

Job Summary

The Certified Medical Assistant facilitates patient care in a team-based environment. Excellent communication and customer service skills are required to provide a coordinated and high-quality customer service experience. The Medical Assistant will work with Providers and other team members to provide a broad array of patient services and can perform multiple tasks in a fast-paced environment.

Austin Location

4100 Duval Rd Bldg. 3, Ste 100

Austin, TX 78759

PSA Benefits:

PTO

Medical, Dental, Vision Insurance

401k w/company match contribution

Short & Long-Term Disability

HSA (w/company contribution), FSA

Life Insurance (company paid + voluntary options)

11 Paid Holidays for the Year 2024

Employee Assistance Programs

Detailed Responsibilities and Essential Functions

• Prepare for the following day’s clinic appointments ensuring all required reports are available for the Provider’s review.
• Clean and prepare examination rooms before patient appointments
• Room patients per scheduling criteria set forth by Provider; obtain vital signs
• Record patient information such as vital signs, quality reporting data, and changes in medical history before the Provider enters the patient’s room
• Obtain urine and blood serum specimens from patients; package and submit to lab following the protocol set by Provider
• Run outstanding order reports for clinic follow-up
• Prepare medication refills for the Provider
• Obtain prior authorizations for medications when requested
• Assist in maintaining the medical inventory and placing orders for new materials as needed
• Assist with patient calls
• Maintain sample logs
• Front Desk Duties
• Check patients in, print out medication list and provide necessary paperwork
• Collect co-pays and collect on balances. Have patient set-up for recurring credit card payments for balances, if needed, and process payment plans per protocol. 
• Prepare schedule one day in advance to determine balance accuracy and notify patients who need to be on a payment plan.
• Document all payments and non-payments on the schedule and give to manager at end of day.
• Verify demographics with patients and update as necessary.
• Enter all appropriate patient demographics into corresponding EHR/EMR
• Have all patients sign Opioid contract, and LOP patients sign LOP Lien.
• Scan paperwork into appropriate systems.
• Confirm appointments
• Send referral letters.
• Retrieve procedure cost estimate from S-FAX.
• Answer incoming calls and on daily basis check phones for messages, messages in the EMR/EHR, and email systems.
• Maintain up-to-date HIPAA information in patient’s chart.
• At all times, keep reception, waiting area and workstation tidy and professional.
• Maintain patient confidentiality.
• Travel as needed
• Additional tasks assigned by management.

Requirements

• High school diploma or equivalent (Required)
• Prior experience as a Medical Assistant (Required)
• A minimum of one year of experience within the medical field (Required)
• Medical Assistant Certification (Required)
• Must be willing to travel (Required)
• Experience working at a front desk/Scheduling/Patient Calls/Collecting Payments
• Proficient in MS Word, Excel, PowerPoint, and Outlook

Other Position Requirements

• Organized and detail-oriented
• Customer-oriented
• Customer Service
• Punctual and Reliable 
• Possesses excellent written and verbal communication skills
• Ability to multitask in a fast-paced environment and meet deadlines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. This position is active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The employee must frequently lift and/or move items over 20+ pounds. Specific vision abilities required by this job include