Defined Contribution Client Manager - Virtual

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”  We are passionate about connecting purpose with impact.  Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.

If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team!  Learn more at careers.alight.com. 

About the Role

This role oversees daily operational performance for assigned clients and operations teams. They collaborate with support areas like customer care and technology, serving as the main client contact. Additionally, this role supports the Senior Client Manager/Client Leader in delivering high-quality solutions and utilizes effective client communication skills.

Responsibilities

• Utilizing knowledge of Defined Contribution to interpret complex client requirements.

• Addressing questions related to unique situations, participant inquires, client escalations and requirements.

• Manages the operations of a client team through developing talent and delegating work.

• Communicate regularly with clients on all aspects of daily operations

• Driving stable and consistent delivery from internal and external partners.

• Using data to influence standardization and process innovation.

• Communicating, validating and managing eCAT with client.

• Managing defined contribution plans and understanding their effect on clients and participants.

• Collaborating with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency. Also, focus on improving delivery quality.

Requirements

• 3+ years in Defined Contribution.

• Be knowledgeable of Defined Contribution recordkeeping systems.

• Be an effective communicator and use influencing skills on domain and technical matters, internally and externally with vendors.

• Have proven analytical abilities and attention to detail when working with complex data.

• Be solutions oriented and have ability to report data to stakeholders.

• Have management and organizational skills with ability to adapt to change.

• Experience coaching and leveraging work through others.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video.  Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an envir