Client Services Specialist

Company Description

Informa Markets creates platforms for industries and specialist markets to trade, innovate and grow. Our portfolio is comprised of more than 550 international B2B events and brands in markets including Healthcare & Pharmaceuticals, Infrastructure, Construction & Real Estate, Fashion & Apparel, Hospitality, Food & Beverage, and Health & Nutrition, among others. We provide customers and partners around the globe with opportunities to engage, experience and do business through face-to-face exhibitions, specialist digital content and actionable data solutions. As the world’s leading exhibitions organizer, we bring a diverse range of specialist markets to life, unlocking opportunities and helping them to thrive 365 days of the year.

Job Description

This position proactively assists attendees, exhibitors, and staff for all events, both in the office and onsite. Assistance includes effective communication, review of registration, exhibitor service kit, exhibitor training, booth rules, and enforcement, as well as general show information. Also responsible for identifying and developing new programs and implementing better communication methods for customers.

Accountabilities

• Responding to all customer communication within 24 business hours of receipt.
• Customer communication via phone calls, voicemail, email, chat, and social media posts included.
• Review event websites to ensure accuracy and usability for external and internal customers.
• Diagnose and prescribe solutions to resolve customer concerns in a timely manner.
• Assist internal teams and vendors in researching, identifying, and implementing new ideas and processes to assist and support customers.
• Complete or create registrations using a variety of registration platforms.
• Keep track of exhibitor schedules through verbal, electronic, or hard copy communications.
• Work with operations teams to create customer pricing kits and establish pricing for customers.
• Develop and manage exhibitor service kits for assigned events. Kits include exhibitors’ services, vendors, and booth regulations.
• Travel as requested to conferences, tradeshows, vendors, clients, etc. Travel is estimated at 25% annually.
• Primary point of on-site contact within different disciplines including acting as a Floor Manager or a Registration Manager.
• Other duties, incidental or regular, may be assigned at management’s discretion.

Qualifications

• Minimum Associate Degree in Business or equivalent experience
• Minimum 2 years of customer service experience, event coordination, or project management of exhibitors required
• Intermediate computer skills required
• Excellent oral and written communication required
• Ability to communicate effectively with customers over email, phone, chat, or Face to Face – in person. 

Additional Information

We offer:

• Competitive Compensation Package
• Access to LinkedIn Learning and other development/training opportunities
• Health and Wellness Benefits (medical, dental, eye)
• 401K and Matching
• Employee Stock Purchase Program
• Generous PTO policy
• Work-life balance
• Additional discounts through various partnerships
• The pay range for this position is $39,100 - $46,000

We know that sometimes the 'perfect candidate' doesn't exist, and people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.