Customer Service Representative

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Are you a customer-focused, highly organized individual with a passion for helping others and a curiosity about communication? Do you thrive in a dynamic work environment where learning and collaboration are part of the daily routine? If so, we’d love to hear from you! 

We are looking for a Customer Service Representative to join our team! You’ll play a key role in delivering efficient, high-quality service to our French-speaking customers while working alongside industry experts and growing your career in an encouraging and supportive environment. 

If you're ready to take the next step in your career and make an impact on customer happiness, we invite you to apply!

This is a limited position for 9 months.

This job is based in Cluj-Napoca, Romania.

We provide a flexible working schedule with the option of working hybrid.

In This Role, Your Responsibilities Will Be: 
•    Communicate daily with customers via phone and email.
•    Accurately process customer orders, confirm pricing, and book in our ERP system.
•    Coordinate with production to confirm or optimize lead times.
•    Manage customer orders from entry through to delivery and invoicing, including global logistics.
•    Assist Sales Offices and redirect inquiries to relevant departments when needed.
•    Handle various administrative tasks related to customer files and documentation.
•    Collaborate with departments such as marketing, logistics, application engineering, and quality.
•    Monitor and allocate requests received via our eCommerce platform.

For This Role You Will Need:
•    2 years of experience in international sales, customer service, logistics, or transportation.
•    Proficiency in English and French.
•    Strong command of Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
•    Outstanding interpersonal and organizational skills.

Preferred Qualifications That Set You Apart:
•    Basic technical knowledge.
•    Keen focus on detail and strong communication capabilities.
 

Our Commitment to Our People 

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. 

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. 

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leav, vacation and holiday leave. 

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! 

Our Commitment to Inclusi