Director of Operations, #W1877 (West)

Title: Director of Operations, #W1877 (West)

State Role Title: Gen Admin Manager III

Hiring Range: $143,000 - $153,598 per year (salary commensurate with experience)

Pay Band: 7

Agency: Department of Social Services

Location: DCSE ROANOKE

Agency Website: www.dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence, and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251,000 cases to ensure that child support payments of $590M million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

Virginia’s children need both financial and family support to grow and thrive. Children with actively involved parents perform better in school, have high self-confidence, and generally achieve greater success in life.

DCSE’s mission is to promote strong, self-reliant families by delivering child support enforcement services, as provided by law, through the location of noncustodial parents, establishment of orders, enforcement of orders, collection of child support, and distribution of child support.

• Director of Operations manages program operations for all child support activities within one of three geographic sectors in the Commonwealth's Division of Child Support Enforcement (DCSE).
• Direct, manage and supervise the administrative, programmatic and operational aspects of the field program operations in district offices where the multifaceted child support program is administered to a diverse customer base.
• Directly supervise all the child support offices within the assigned sector consisting of approximately 250 staff reports.
• Directs liaison and public relations activities with community leaders and media. As a member of the DCSE Executive Team, participates in overall program direction in concert with the mission of the Department of Social Services (DSS).
• As a member of the Automated Program for the Enforcement of Child Support (APECS) Steering Committee, identifies and prioritizes enhancements to APECS iApecs and to other supporting automated systems.
• Presents recommended automation enhancements, including budgetary justifications, to the Information Technology Investment Management (ITIM) Board for approval.
• DCSE’s Mission is to promote strong, self-reliant families by delivering child support enforcement services, as provided by law, through the location of noncustodial parents, establishment of orders, enforcement of orders, collection of child support and distribution of child support. Include diversity, equity and inclusion in our business processes.
• Director of Operations will provide direct support to the Director of Operations Sr. of the Division of Child Support Enforcement and the families of Virginia.

Minimum Qualifications

• Demonstrated experience directing, managing and supervising managers and/or professional staff and establishing and implementing strategies to meet unit performance goals.

KSA’s and/or Competencies required to successfully perform the work:
• Considerable knowledge of principles and practices of public administration.
• Abilit