Clinical Onboarding and Quality Manager

Description

GENERAL SUMMARY 

The Senior Clinical Compliance Specialist provides clinical leadership by implementing and evaluating the care provided to patients. They also demonstrate interest in the development of staff and positively impact the members of the healthcare team through mentoring, education, and knowledge sharing.

ESSENTIAL JOB FUNCTION/COMPETENCIES 

The responsibilities and duties described in this job description are intended to provide a general overview of the position. Duties may vary depending on the specific needs of the affiliate or location you are working at and/or state requirements. Responsibilities include but are not limited to:

• Assist in the development, implementation, and maintenance of facility policies, procedures, and standard operating practices (SOPs) in alignment with regulatory standards and organizational guidelines.
• Demonstrates a commitment to patient safety by applying evidence-based practices, identifying and addressing safety concerns, and adapting procedures to improve outcomes.
• Involved with interviewing and hiring of staff. Orients new staff and assures that training and education needs of staff are met by encouraging the staff, where appropriate, to participate in clinics, seminars, continuing education classes, professional organizations, certifications.
• Implementation and education of policies and procedures.
• Maintain open and effective communication with clinical and operational leadership, including the Director of Practice Operations and CLL, to support alignment and ensure consistency with facility practices.
• Responsible for monitoring clinical staff for compliance with policies and practices, procedures and QI program (hazardous waste, blood borne pathogen, infection control).
• Participate in the recruitment and hiring process for clinical staff; lead orientation for new hires and support ongoing staff development through training, continuing education, and professional growth opportunities.
• Lead the implementation and staff education of new and existing policies and procedures to ensure consistent clinical practice.
• Monitor clinical staff performance to ensure compliance with established policies, procedures, and quality improvement (QI) programs, including protocols related to hazardous waste, bloodborne pathogens, and infection control.
• Support OSHA compliance and lead follow-up on clinical team incidents in collaboration with Quality Improvement efforts.
• Oversee maintenance, repair, and functionality of medical office equipment to ensure safe and efficient operations.
• Manage vendor relationships and service requests related to the Envi inventory management system.
• Coordinate procurement and vendor relations for medical supplies and pharmaceutical products, including the evaluation and implementation of new products within the practice.
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• Graduate of an accredited Medical Assistant program as well as a Medical Assistant Certification preferred.

KNOWLEDGE | SKILLS | ABILITIES

• Ability to respond to common inquiries and complaints from team members or business partners.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Excellent organizational skills, self-motivation and demonstrated attention to detail in work related activities required.
• Excellent interpersonal skills: ability to handle issues that may arise between staff, physicians, patients and families in a calm and professional manner.
• Knowledge of healthcare systems such as Veradigm and EMR.
• Complies with HIPAA regulations for patient confidentiality.

Requirements

EDUCATION REQUIREMENTS

• High School Diploma or equivalent required.
• Graduate of an accredited Medical Assistant program preferred.

EXPERIENCE REQUIREMENTS

• 5+ years related experience.
• Prior management experience preferred.

REQUIRED TRAVEL

• Travel to multiple locations as needed will be required.

PHYSICAL DEMANDS

Carrying Weight Frequency