Global Customer Experience Specialist

Global Customer Experience SpecialistAustin、FrankfurtResponsibilities1. Handle inquiries from global customers about e‑commerce, product, and technical issues via email, online chat, and phone, delivering professional and effective solutions; 2. Collect and analyze user feedback to help improve existing products and service processes; 3. Build and maintain positive communication with users to enhance customer satisfaction and loyalty; 4. Collaborate closely with other team members to achieve departmental goals and ensure service excellence.Qualifications1. Bachelor’s degree or above, with strong command of English in listening, speaking, reading, and writing; 2. Strong learning ability, eager to acquire new knowledge and embrace challenges; 3. Excellent logical thinking, communication skills, and customer service mindset; 4. Meticulous, responsible, and proactive in identifying issues and proposing effective solutions; 5. Experience with smart hardware products or global customer service is preferred.Apply