Call Center Representative Medical Assistant
GoHealth Urgent CareAbout the role
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Remote position – must reside in Connecticut
Hartford HealthCare, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the Connecticut area.
At Hartford HealthCare-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team!
Market-leading benefits include:
Medical, Dental, Vision, 401k matching
Employee assistance and wellness programs including a strong focus on promoting mental health
Generous Paid time off
Growth opportunities
Sign on bonus up to $3,500 for external candidates
Schedule: 36 hours/week
Weekdays: Set schedule (to be determined)
Weekends: Every other weekend
Hours: Weekdays 9 AM–6 PM | Weekends 8 AM–5 PM
Location: Fully Remote (Must reside in Connecticut)
Position Overview
We are seeking a dedicated and detail-oriented Patient Representative to join our remote team. This role supports patient communication, documentation, and provider coordination.
Essential Functions
Receive high volume of incoming patient calls
Make outgoing calls to relay results to patients as requested by providers
Document all interactions using Epic SmartPhrases/Templates
Check voicemails hourly and end of day
Address provider tasks promptly and route notes to providers
Prioritize multitasking and documentation accuracy
Utilize and Respond to Microsoft Teams messages in real-time
Will utilize company computer requiring VPN and stable internet
Ensure device encryption and patient data protection
Objective, accurate, and complete charting
Escalate undocumented results to providers
All patient interactions must be documented
Maintain professionalism during patient interactions
Job Requirements
Education
High School Diploma required
Graduate of a Medical Assisting Program preferred
Work Experience
Medical Assistant experience
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