Director, Crossroads Administration

Job Description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $90,000.00-$100,000.00.

THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.

The Division of Youth and Family Justice (DYFJ) provides a wide range of services and programs for youth at every stage of the juvenile justice process. Our goals are to (a) build stronger and safer communities and advance public safety by preventing juveniles from entering the New York City's juvenile justice system, (b) provide therapeutic treatment and services to youth in our custodial care, and (c) help juveniles access the tools they need to leave the justice system for good. We strive to help families and young people by providing supportive services that are responsive to the needs of individual youth and families.

DYFJ is responsible for oversight and management of secure and non-secure detention services for juveniles awaiting disposition in family and supreme courts, as well as a network of community-based delinquency prevention, alternative to detention, and alternative to placement programs for youth involved in, or at risk for involvement in, the juvenile justice system. DYFJ oversees a wide network of providers throughout the five boroughs that operate placement sites for youth who are adjudicated delinquent and placed by the New York City Family Court as part of the Close to Home initiative. DYFJ manages two secure detention facilities for youth in New York City, providing round-the-clock care, supervision, and rehabilitation. Operating 24/7, the facility is responsible for the safety and well-being of detained minors, ensuring a secure environment while promoting positive behavioral development. Staff oversee daily activities, monitor behavior, and implement individualized treatment plans. The facility prioritizes security, education, mental health support, and restorative practices to address the needs of detained youth. Additionally, staff maintain compliance with state regulations and best practices for youth detention.

DYFJ is seeking a Director for Crossroads Administration who will be responsible for enhancing operational efficiency and overall effectiveness of the Crossroads Juvenile Center. The Director will play a crucial role in the day-to-day administrative management of the facility, ensuring all operations align with our mission to promote positive outcomes for the youth we serve.

The duties and responsibilities of the Director, Crossroads Administration will include but will not be limited to:

- Demonstrate strong leadership and strategic oversight as an integral member of the DYFJ leadership team tasked with improving administrative processes and providing necessary support to staff and youth alike

- Partner with the Executive Director of Administration to develop and implement best practices, enhance operational efficiency, and foster a positive culture within the center

- Manage the Housekeeping Unit responsible for daily cleaning of the facility, painting, and laundry services for youth

- Monitor administrative contracts for uniforms, cleaning, personnel, administrative matters and submit procurement requests for new needs and/or renewals, as required

- Monitor and conduct analyses of facility staffing to ensure a balanced allocation of staff across work tours, includes tracking schedules, overtime, extended leaves, etc.

- Coordinate with Horizon counterparts on new initiatives, and process improvement initiatives to ensure uniformity between sites

- Manage performance and learning for the Detention Center, includes coordinating professional development opportunities, ensuring staff attend mandated trainings and supporting the delivery of additional training, as needed

- Ensure tasks and standards, and performance evaluations for all facility personnel are submitted in a timely fashion

- Coordinate with ACS divisions for required repairs, facility maintenance and building security

- Collaborate with ACS Employment Law Unit on disciplinary referrals

- Liaise with ACS Human Resources on timekeeping, workers’ compensation cases, long-term leave, employee clearances, etc.

- Liaise with the NYC Department of Investigation, NYS Justice Center, and NYS Office of Children and Family Services in suppo