Associate Implementations Analyst

About the Role

What You'll Do

• Partnering with our Project Management team to lead client discovery sessions, deeply understanding their business processes and pain points.
• Designing and configuring our product suite to meet specific client needs and optimize their workflows.
• Serving as the subject matter expert, providing expert guidance on our product's capabilities and best practices.
• Managing the full implementation lifecycle, from project kickoff and configurations to user training and go-live.
• Acting as the primary technical point of contact, offering proactive support and guidance to clients throughout the implementation.
• Collaborating with internal teams (Product, Engineering, Project Management, QA, and others) to advocate for client needs and resolve technical challenges.
• Creating comprehensive documentation, including technical specifications, configuration guides, and training materials.
• Investigating, troubleshooting, and resolving technical issues that arise during implementation.

Why You Might Be a Good Fit

• You are a problem-solver who enjoys finding creative solutions to client challenges.
• You are a natural collaborator who excels at working with a variety of individuals from different backgrounds, skills, and communication styles.
• You possess strong communication skills, with the ability to act as a translator between customer and technical internal stakeholders.
• You have a client-centric attitude and are motivated by ensuring our customers' success.
• You are flexible and adaptable, able to change direction and maintain composure in a fast-paced environment.

This Might Not Be The Right Fit If...

• You prefer a role with less emphasis on direct client interaction and communication.
• You are not comfortable managing the full implementation lifecycle from start to finish.
• You are not a collaborative person and would prefer to work independently without a lot of cross-functional engagement.
• You struggle with adapting to a fast-paced environment where priorities can shift quickly.
• You are not motivated by solving complex problems for customers.

Your Qualifications

• BA/BS Degree.
• 1+ years of experience or training in a technical support, application specialist, software engineering, or SaaS implementation-focused role.
• Excellent communication skills, with the ability to act as the translator between a customer and more technical internal stakeholders.
• Organizational skills and attention to detail.
• A collaborative style that works well with a variety of individuals.
• Ability to solve problems and apply creativity when needed.
• Flexibility and adaptability, with the ability to change direction and maintain poise under pressure.

Bonus Points

• Experience using popular programming languages and databases (such as JavaScript and MongoDB/MySQL).
• Experience communicating directly with customer stakeholders in a professional environment.
• Experience working directly in Jira.
• A background in healthcare technology and/or hospital systems.

The national pay range for this role is $70,000.00 – $85,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement