RPSS Contribution Loan Payment Specialist

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Provide technical support to Retirement Plan Services Administration. Responsible for accurately reconciling and processing contributions, loan payments, and setting up all new plan enrollees. Responsible for coordinating all incoming client contribution emails, files, checks and ACH/account charging requests to ensure timely processing.

Job Accountabilities

• Process contributions according to the specific instructions for each plan by utilizing files in multiple formats, manipulating the data, and loading it into the record keeping system. Reconcile file information to the payment method of check, ACH, or account charge to ensure accurate processing of the contribution. Default participants not set up in the plan and request appropriate information needed from administration in order to ensure that the participant set up is complete.
• Reconcile and process loan payments and loan payoffs in accordance with the specific loan policy for each plan. Ensure that the proper payments are being made and coordinate the return of all loan over payments. Notify Administration of any over payments so that the client can be notified and make appropriate adjustments to their next payroll file.
• Collaborate and follow up with administration and the client to resolve data discrepancies, obtain missing data, and answer contribution and loan payment related questions through verbal and written communication to complete accurate processing.
• Manage team work flow by coordinating emails and files that are received within the shared team mailbox, ensuring that all contribution and loan payment files are processed at the appropriate time based on the payment method and date received. These payment methods include immediate or future charges to an Associated Bank checking account, ACH payments from another financial institution, or mailed checks.
• Submit ACH and Associated Bank account charge requests in order to accurately fund pending contribution or loan payment.
• Reconcile deposits to the Trust for each payment type and complete a deposit into the trust checking account. Submit transactions to Trust Operations to coordinate the accurate posting of all deposits.
• Provide superior customer service to our internal and external customers. This includes, but is not limited to, the Administrative staff and the Trust Operations staff.
• Input and retrieve data utilizing knowledge of various computer software packages.
• Establish and maintain necessary records for proper retirement plan allocation preparation, compliance testing and government reporting.
• Provide backup for inputing or loading all new enrollee information as indicated on participant enrollment forms or file. This includes inputting participant investment elections into the appropriate investments to ensure accurate fund trading as employee and employer contributions are applied to the participant accounts. Assign participant PIN numbers and mails PIN letters to allow for participant access to their accounts via the customer website and voice response unit.

Education

Associate's Degree or equivalent combination of education and experience Business, Accounting, or Finance. Required
Bachelor's Degree or equivalent combination of education and experience Business, Accounting, or Finance Preferred


Experience

Less than 2 years Business, Accounting or Finance Required
2-4 years Retirement Plan Services Preferred

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans. 

• Paid time off to volunteer in your community. 

• Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 

• Competitive salaries with professional development and advancement opportunities. 

• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.  

• Personal banking, loan, investment and insurance benefits. 

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