Production Quality Engineer

Job Req ID: 29113

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

Our Production team is seeking a Production Quality Engineer to drive quality excellence across the product lifecycle, with a strong emphasis on L11 component quality and rack-level systems. This role focuses on collecting and analyzing quality metrics to deliver actionable design feedback for manufacturing, lead product quality improvement initiatives, and provide post-sales product quality and service support to maximize customer satisfaction.

The Production Quality Engineer will be primarily responsible for quality functions covering supply chain and incoming quality, in-house manufacturing quality, product reliability, and performance. A key focus will be working closely with suppliers to identify, drive root cause analysis, and implement effective Corrective and Preventive Actions (CAPA) for quality issues related to rack-level components and other critical parts. The individual will collaborate with senior management of global production operations to establish quality-focused teams, mandate standard practices of quality principles, and provide oversight across all global operations sites and cross-functional departments.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Champion standard practices of quality principles, from defect detection to root-cause analysis and preventive action (CAPA), through continuous improvement initiatives.
• Establish and enhance quality control processes, with specific focus on L11 component quality and rack-level assemblies.
• Enforce process quality control and defect countermeasures at suppliers, Contract Manufacturers (CM) partners, as well as internal Supermicro (SMC) operations.
• Work closely with suppliers to drive thorough root cause analysis and implement robust CAPA for quality issues on rack-level components and other critical hardware.
• Perform product-level failure analysis, define appropriate Design of Experiments (DOE), collect and analyze data to substantiate findings and drive corrective actions.
• Identify trends and opportunities for process and control improvement by periodically reviewing data from quality systems; translate insights to help teams act on quality issues proactively.
• Translate customer quality requirements into internal standards and take ownership for end-to-end product quality.
• Help set up and enhance corporate quality standards, measurements, and reporting mechanisms.
• Support post-sales quality and field issue resolution, ensuring timely and effective customer support.
• Collaborate with cross-functional teams (Engineering, Supply Chain, Manufacturing) to integrate quality improvements into design and production processes.

Note: This position requires regular in-office attendance at our San Jose, CA headquarters. The successful candidate is expected to be present during standard working hours for collaboration, team meetings, training sessions, and on-site activities.

Qualifications:

• BS in Electrical Engineering (EE), Industrial Engineering (IE), or related field required; MS in EE is highly desired.
• 4+ years of relevant hands-on experience in electronic and computer products, preferably in quality management systems within the computer/server industry.
• Strong experience with L11 component quality, rack-level systems, and system integration business is a plus.
• Demonstrated experience in supplier quality control and management, including driving root cause analysis and CAPA for component and rack-level issues.
• Experience with product quality in a high-volume product company environment.
• Excellent communication and analytical problem-solving skills.
• Proficient in MS Excel (advanced functions, pivot tables, charting) and data analysis tools; experience with statistical process control (SPC) is a plus.
• Experience in frontline quality leadership, hosting quality audits, and delivering quality training programs.
• Excellent technical