Transportation Supervisor -Station Office

Pay Range:

$64,863.00 - $107,023.00

Supervisory Organization:

AVP Bus Transportation

Country:

United States of America

Address:

3422 E KIEST BLVD

City:

DALLAS, TX 75203

FLSA:

Non - Exempt

Professionals:

08 - Service and Maintenance (EEO-4-United States of America), 8A - Servicers and Laborers - Supervisors (EEO-SubCategory)

General Summary:

The ideal Candidate hired will direct, coordinate, and supervise activities of the division Station Office; manage the scheduling of Operators' assignments; ensure deployment of all daily routes and services; review, modify, and monitor the Operator's timekeeping activities; monitor and evaluates the performance of Bus Operators, records system performance, prepares and maintains records and written reports and completing administrative duties associated with Station Office activities.

Essential Duties and Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitors, coaches, and counsels Operators to identify work performance and compliance with rules, regulations, policies, and procedures; recommends consultation and/or disciplinary action related to observed performance.
• Completes the daily mark-up of bus operators to ensure an adequate number of operators are available for the next day's assignments. This includes monitoring the window for pullouts, marking the extra board daily, doing line mark-ups weekly, and doing division and system markups when required.
• Advises the Director and Managers on personnel issues and observations, vehicle and system status, and any other issues in a timely manner.
• Supervises, coordinates and monitors the Station Office's activities and ensures Operators are assigned promptly, efficiently, and effectively. Maintains courteous and professional communications between Operators, Spotters, Maintenance, Management, and other personnel.
• Updates the customer service representatives on the status of all route delays and lost service.
• Monitors service, monitors pull-out, and records system performances filling routes.
• Uses a computerized tracking system (Trapeze)to keep track of all daily activity, i.e., splitting runs, changing run assignments, monitoring the 9-hour rule, assigning and unassigning operator assignments, approving routine requests for absences, bereavement, sick, pre-arrangement absences, and vacation, and completing all absence-associated documentation.
• Communicates to Operators information relating to operational issues (e.g., detours, charters, events, special assignments, bus bridges) and addresses operators' requests for information.
• Accurately prepares and reviews computer systems and manually generated reports daily; makes corrections or revisions; identifies excessive absences and variances and brings these to the attention of Management; creates, supports, checks, and analyzes various logs and reports generated; ensures accuracy, thoroughness and timely completion of reports and compliance with policies, standards, and agency requirements.
• Performs a variety of administrative duties, including initiating injury/illness and workers' compensation leave, updating all workflows, and reviewing operator accident/incident reports.
• Acts as an emergency responder for natural and man-made disasters that involve public mass transit services.
• Performs other related duties as assigned.

MINIMUM KNOWLEDGE SKILLS AND ABILITIES REQUIRED:

Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

• Associate degree from an accredited college or university in Business Administration, Public Administration, Human Resources Management, Communications, or other fields applicable to DART Transportation.
• Five (5) years of experience in transportation, including one (1) year of experience as a bus operator, two (2) years working in positions requiring extensive customer service interactions, and two (2) years of supervisory experience.
• Must have a valid Texas Commercial Driver’s License (CDL) Class A or B with Passenger and Air Brakes Endorsements, no DWI/DUI conviction within the last sixty (60)