Business Development Associate (UK/I Market)

<p>Cash is old school. Out-of-pocket expenses suck. Workplaces need to be more trusting, progressive and – that's right, we're gonna say it – fun. The Pleo product ends out of pocket spending and gets rid of the outdated manual expensing process. The best part is when you join us you become a user of Pleo too!</p> <p>Pleo is looking for a <strong>Business Development Associate (BDA) to join our Sales hub in Lisbon, while supporting customers in the UK &amp; Ireland! 🇬🇧 🇮🇪</strong></p> <p>The 'BDA' team is expected to assist our smallest sized customers on their journey with Pleo, from their early days in the platform to becoming Pleo advocates.</p> <p>This role is a hybrid role: primarily focusing on helping our customers sign up to Pleo, and adopt our features on their journey to become Pleo fans. Additionally, this role will also support our Partnerships Strategy, enabling our Partners to refer more customers to Pleo.</p> <p><em>Important info ➡️ This role will be based from our Lisbon office 🇵🇹 which is our exciting Sales Hub. If you’re already in Portugal- great! If not, we’ll help you with the relocation, both practically with support and with financial help.</em></p> <h3><strong>What's the role? 👀</strong></h3> <ul> <li>Assist our teams focus on the micro-customer segment (&lt;10 employees) <ul> <li>Nurture, support, and process sales for any new inbound lead belonging to our micro-customer segment</li> <li>Speaking to Pleo customers, encouraging and teaching them to grow and adopt more advanced Pleo features to get the most out of our service </li> <li>Focus on keeping our customers happy to ensure they stick with Pleo 🎉</li> </ul> </li> <li>Assist our Partnerships Strategy 🤝 <ul> <li>Nurture the relationship with our smaller partners</li> <li>Grow the volume of customers that are referred by Pleo Partners📈</li> </ul> </li> <li>Receive, qualify, and triage all inbound communication from all communication channels; email, Intercom (web chat), and/or other performance marketing channels</li> </ul> <p> <strong>What we need from you on the first day: </strong></p> <ul> <li>A degree OR prior experience working in a call center environment 📞</li> <li>Motivation to take your first steps into a Sales/ Customer Success career </li> <li>An entrepreneurial mindset; you are happy to pick up new challenges and give it a go!</li> <li>You thrive in an ever-changing environment, you develop as we grow 😎</li> <li>Exceptional people skills. After all, you are the first person that our customers will ultimately meet… first impressions are everything!</li> <li>Empathy - lots of it - and a strong inner motivation to support and nurture our customer base.</li> <li>Humility. You ask yourself "How can I create and build more value here?" instead of "What's in it for me?”</li> <li><strong>Fluency in English 📣</strong></li> </ul> <p><strong>Show me the benefits!</strong></p> <ul> <li>Relocation to Lisbon, office perks, celebrations, and team lunches/dinners. You’ll be part of our shiny, new Lisbon commercial hub </li> <li>Private health insurance</li> <li>Full ‘Pleo’ team onboarding and continuous coaching, we’ll equip you with all the tools you need to succeed in the role.</li> <li>Flexible benefits package of €2500 per year to spend how you wish! 🎊</li> <li>Your own Pleo card (no more out-of-pocket spending)</li> <li>Investment in learning &amp; developing (just check with your team for what's reasonable, we don't have set budgets)</li> <li>25 days holiday (annual) + public holidays</li> </ul> <h3><strong>And here are some other nice gestures that we do…</strong></h3> <ul> <li>Use your Flex Benefits to purchase more holiday days</li> <li>Dog friendly office 🐶</li> <li>Loads of weird and wonderful niche communities to join in the company (we're talking guerrilla gardening, liquids tasting, the Pleo band, learning to code initiatives, that type of thing)</li> <li>Wild enthusiasm and encouragement from us if you want to host MeetUps, events, etc - we'll help (venue, food etc)</li> </ul> <p> </p><h3>Why join us?</h3> <p>Working at Pleo means you're working on something very exciting: the future of work. Through fintech we've seen a way to impact how people work; we think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending.<a href="https://techcrunch.com/2021/07/05/pleo-raises-150m-at-a-1-7b-valuation-for-its-new-approach-to-managing-expenses-for-smbs/?guccounter=1&amp;guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&amp;guce_referrer_sig=AQAAAM_icjjVXUnwZZIF4Gm87hk3mgSMAM_bFjFFzWh87LE9E6cdaKMn4rjWek3pEnIlpaPbG8-JTiQYZ41ExBW6jHUVQSGIpuXuKqOdZJji_b_lNomeBI20bLTaML79bShWvvYo8ytL40d_yhVttqZ9jguceEMYRilIeT8JvNeAh8bj"> Based on some pretty amazing Series C-round investment in 2021</a> we think we're onto something big.</p> <p>So, in a nutshell, that's Pleo. Today we are a 800+ team, from over 100 nations, si