Customer Experience Lead
Cincinnati Children'sAbout the role
Typical Schedule
10:30a – 7:00p
Every other weekend
JOB RESPONSIBILITIES
Customer Service
Serve as the primary point of contact for guests, delivering exceptional customer service
Address and resolve guest concerns promptly and professionally
Operations Management
Support front-of-house operations to ensure a welcoming and efficient guest checkout experience
Communication
Communicate critical information clearly and effectively
Provide timely and accurate updates to leadership regarding issues and operational needs
Safety
Adhere to departmental safety protocols
Identify, report, and escalate safety concerns as appropriate
JOB QUALIFICATIONS
2 years of related supervisory experience
5+ years of customer service experience
Primary Location
Burnet Campus
Schedule
Full time
Shift
Rotating (United States of America)
Department
Food Services
Employee Status
Regular
FTE
1
Weekly Hours
40
*Expected Starting Pay Range
*Annualized pay may vary based on FTE status
$19.48 - $22.25
About Us
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's is:
Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
One of the nation's
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