Community Manager

Description

The Community Manager is responsible for all phases of the operation of the property. Including, but not limited to achieving the highest possible net operating income through the implementation of effective cost control and revenue improvement programs, the general administration and maintenance of the physical property, the supervision and direction of all personnel, and the financial operation of the property within approved budgetary guidelines. 

I. FINANCIAL OPERATIONS AND REPORTING 

A. Responsible for the management of the day-to-day operations of the property to meet cash flow objectives. 

1. Maximize gross potential rent and minimize vacancy. This includes establishing rent concessions, lease parameters and commission schedules to meet the goals of the property owners. 
2. Collect rent, adhering to company guidelines applicable to monthly income requirements including, but not limited to: 
3. Daily bank deposits (as needed) 
4. Input accounts receivable (rent checks) into OneSite daily. 
5. Rent increases 
6. Miscellaneous income accounts 
7. Collection accounts and bad debt write-offs
8. Actively pursue delinquent accounts and proceed with eviction proceedings as appropriate and according to company guidelines. It is imperative that the Community Manager be versed and comply with local laws and mandates regarding such actions.
9. Accurately maintain necessary records of all financial transactions of the property, using the OneSite computerized system and manual systems. Responsible for the validation of all input including prospect, traffic, applications, leases, move-outs, deposits, accounts payable and closing reports. Ensure that the bookkeeping records remain updated and accurate at all times, including:

a) production and submission of required accounting items and reports 

b) adherence to updated data 

c) use of correct account codes and numbers

1. Oversee the accounting system “closing” each month, producing, analyzing, and submitting the applicable month-end reports. Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner with the assistance of the other members of the staff. 
2. Prepare the property’s annual budget and business plan according to the guidelines set forth by the Regional Manager. 
3. Comply with any income-restricted or affordable income program that exists or may exist at the property. This will require reading any applicable regulatory agreements and ongoing compliance with regard to the reporting process. 
4. Responsible for any and all expenses incurred by the property. Monitor costs and schedule work within the established budget guidelines, notifying the Regional Manager of possible variations or budgetary recommendations. This will require: 

a) Reviewing invoices for accuracy, and resolving any discrepancies or errors. 

b) Appropriately coding accounts payable items as outlined by the accounting department. 

c) Explore cost reduction opportunities as appropriate and implement as approved. Analysis should include both long and short-term benefits. Any modification with an expenditure required or policy alteration requires approval from the Regional Manager. 

d) Approve all budgeted property expenditures. All purchases should be processed by Purchase Order. 

e) Be responsible for and maintain the site petty cash account. A petty cash reimbursement request should be submitted when the funds are depleted to approximately $20.00, but no less than once per month. 

This account should be used for purchases when a check is not appropriate. 

1. Initiating the process and issuance of Security Deposit Refund checks to vacate residents within the laws and guidelines that govern your area. Using good judgment, aggressively pursue recovery of turnover costs. 

II. MARKETING/LEASING 

A. It is the responsibility of the Community Manager to orchestrate an organized, precise operational program for the property, including site files and records, tenant relations and office management. 

1. Lease or supervise leasing of apartments by showing the models and/or available units and aggressively sell the products and services of the property to which you are assigned. Develop, refine and effectively implement excellent telephone and personal sales skills. 
2. Review and approve all rental applications adhering to the restrictions as set forth in the Rental Criteria Sheet, with the utmost attention given to the Company’s nondiscrimination policy. 
3. Train, motivate and supervise on-site employees in all leasing paperwork and techniques.
4. Be creative and innovative with regard to the marketing strategies to increase property traffic levels, maintain closing ratios, and exceed budgeted occupancy percentages. Review