Clinical Assistant

About the Role

To directly manage and support a busy and efficient Urologic clinical and surgical practice.

What You’ll Be Doing

• Physician Triage Support:

  • Answer incoming patient calls and clinical questions

    • Use clinical judgement to answer patient questions

    • Involve or notify MD if clinically relevant or needed

    • Direct the patient as to the next action needed

    • Work with available mid-levels

  • Manage patient portal communications

  • Call patients with lab and imaging results

    • Be able to explain and answer questions regarding results

  • Manage physician schedule

    • Coordinate clinic and surgery time

    • Assist with days out and vacation time scheduling

    • Assist with work-in patients and time back in the office

    • Assist with scheduling new and work-in patients

  • Misc

    • Assist with pre-certification of imaging and medications

    • Assist and coordinate FMLA

    • Assist with professional communication with other practices and health care facilities relating to referrals, imaging, and medical records

    • Work and thrive in a team environment with other clinical staff

    • Integrate with other triage and surgery scheduling when appropriate.

• PAQ

  • Review and prep results in PAQ for physician review

  • Coordinate with the physician on follow-up notification and action of results

  • Schedule additional appointments and testing based on results with appropriate coordination, precertification, and referrals

• Surgery Scheduling

  • Schedule inpatient and outpatient procedures for physician practice

  • Coordinate dates of procedure with patient and physician

  • Coordinate pre-op work, testing, and clearance

  • Oversee communications to family and patient regarding the surgery process

  • Pre-certification

  • Oversee the necessary records and health information transfer to the hospital and the surgery center

  • Prepare history and physical surgical consent, relevant clinical information for the day, and procedure

  • Coordinate post-operative follow-up appointments and any additional imaging/testing

  • Assist with management and collection of imaging data

• Maintain patient safety and confidentiality at all times.

• Maintain communication with the front desk regarding the physician's schedule.

• Attend the required annual training for OSHA.

• Other duties as assigned.

What We Expect from You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/ or Experience

• Medical Assistant, LPN, or RN Certification preferred.

• One to two years of previous clinical experience recommended.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine correspondence. Ability to speak effectively before individuals or groups of people.

Mathematical Skills  

Ability to calculate basic figures and amounts.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have thorough knowledge of computer information systems. 

Other Skills and Abilities  

Strong written and oral communication skills

Demonstrate a positive, cooperative, and professional attitude towards co-workers and the public.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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