Manager Service Performance & Projects (Illinois)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is not a remote opportunity
• Must be able to travel up towards 10%

What You’ll Work On

• Provides operational and technical leadership to other Service Support Specialist and Service leaders. Provides back up support to manager as needed. Supports Quarterly Business Reviews in conjunction with Technical Service Operations and Quality Affiliate Compliance Organizations.
• Manages the development and implementation process of company's products and services involving departmental or cross-functional teams focused on the delivery of new or existing products.
• Expedite, manage, and coordinate a multitude of interrelated activities within constraints of limited human and financial resources and changing priorities.
• Provide leadership by managing major projects or a combination of projects that drives process improvements resulting in measurable and sustainable enhancements to the division
• This position is responsible for overseeing and managing Quality requirements and processes related to Global Service. This position will ensure that high impact programs are defined, resourced, prioritized and implemented in order to achieve short, mid and long-range plan.  Will work with Global Service & Support, Service Managers, R&D, Affiliate Quality, PQA, Manufacturing, and TPD to support development of an integrated service strategy.
• Formulates, harmonizes and consolidates project scopes, plans, strategies, and budgets for one or more projects, working closely with functional Project Managers and other Subject Matter Experts from R&D, Commercial, Clinical, Regulatory, Quality, Manufacturing, and other functions
• Prioritizes activities across programs to balance resource availability, program deliverables and schedule, and business needs
• Identifies areas for process improvement, and defines and implements solutions, liaising with other stakeholders such as Project Owners, functional managers and senior management as appropriate
• Ensures that the cross-functional members work as a “team” focused on business unit goals identified and managing program and solution interdependencies.
• Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow.
• Ensures the volume of work produced meets product/service standards and exceeds quality standards.
• May develop business plan for team/group operations including budget development, service-related activity implementations (TSB, n