Patient Outreach Specialist

We are so glad you are interested in joining Sutter Health! 

Organization:

MMC-Memorial Medical Center

Position Overview:

Responsible for the implementation of the various outreach programs, translating operational procedures into step-by-step activities to coordinate activities needed to achieve program goals. For each program, this includes identification and resolution of complex issues; coordination of procedures and products with labs and vendors; building communication campaigns; development, maintenance and day-to-day administrative activities; and providing feedback and recommendations for process improvement. This position will work with a wide audience, including members, physicians and their staff, lab staff and vendors, in order to process and research complex issues and to administer the program for successful results.

Job Description:

***This is a Limited Term position***

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.

• Bachelor's

SKILLS AND KNOWLEDGE:

• Ability to be highly persuasive and to effectively convince members with possible aversion to the program to commit to a prescribed action (i.e., scheduling and having a mammogram, etc.)
• Demonstrated ability to openly and comfortably discuss sensitive topics with members of both genders
• Able to build positive relationships with a variety of clients
• Detail oriented and able to handle multiple projects simultaneously
• Ability to handle a large volume of inbound and outbound telephone calls for a variety of clients
• Written and verbal communications skills
• Proficient in Microsoft software products, including Word and Excel
• Able to work in a fast-paced environment

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Limited Term (Fixed Term)

Employees of Sutter Health and its entities may handle hazardous drugs in the course of their work, including patient care, which requires them to manage, store, prepare, receive, unpack, transport, dispose of, or administer drugs identified as hazardous or potentially hazardous by the National Institute for Occupational Safety and Health (NIOSH) and in accordance with the USP 800 guidelines.

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $28.51 to $37.06 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.