Sr Manager, Solutions Enablement – Remote, Southern California

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what’s possible, and constantly innovate.

Making the future is everyday life at Samsung. We’re seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset – better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce.  We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves.  Together, we are building a better tomorrow for our customers, partners and communities.

As a Solution Enablement Manager, you will work with stakeholders from internal teams and partners to ensure product launch, training, event, and EBC programs and initiatives are align with GBM’s direction and goals, provide technical review for accuracy, localization of technical documentations, and provide product trainings.

Key Responsibilities

• Educate and inform partners and customers with the current knowledge of Samsung technologies & solutions

• Conduct trainings on new Samsung Digital Signage solutions to partners and customers.

• Facilitate new product trainings of external and internal partners prior to product launch.

• Manage product and solution training program working with key stakeholders from internal teams to champion Samsung solutions and successfully enable partners to configure and deploy Samsung solutions.

• Act as subject matter expert to work together with marketing and sales teams to produce collateral and capability reference materials to support proactive development of Samsung Digital Signage Solutions

• Provide technical documentations for partner portal for self-paced web training, .com resources, and provide additional resource VOCs from partners to GBM team.

• Review new product/solution launch with PM team for technical data accuracy and provide technical trainings to internal and external customers.

• Collect, analyze, and maintain data gathered from multiple sources (sales ops, sales, marketing, and partner feedback, etc) to inform effectiveness and revenue contribution of the training program along with success of a program/solution.

• Collaborate with internal SMEs to define and refine training documentation, flow, and program.

• Collaborate with GBM teams for a product technical training and new product launch program and localize program with PM teams.

• Collaborate with event team for EBCs refresh and roadshows/event/tradeshow technical supports.

Skills and Qualifications

Minimum Qualifications

• Bachelor's degree in engineering or business management or work experiences in related field.

• Minimum 7 years of program management, training, and sales enablement programs with Samsung technologies

• Must have current and relevant knowledge in digital signage solutions, audio/video and signal distribution technologies, IoT and device control systems, web application development, and Managed Services industry.

• Must possess in-depth knowledge of Samsung digital signage technologies including MagicInfo and HTV solutions

• Must possess in-depth kno