Waitstaff - Catering

General Definition:

• Serves guests and collects payment for meals and beverages in a friendly, courteous and professional manner.

Essential Job Functions:       

• Provide friendly, fast and helpful customer service, through the consistent practice and delivery of red carpet customer service to all guests and team members.
• Assures proper and timely set up for catering events.  
• Maintains adequate levels of rolled silverware, table linens, glassware, etc. 
• Maintains clean, well-stocked and organized work areas/stations.
• Serves food & beverages as ordered by customers quickly and efficiently.
• Communicates clearly with guests, co-workers, and supervisors.
• Organizes duties and work area to maximize timely service delivery to guests.
• Provides specific direction to support staff (busser, and bartenders) in a courteous manner as needed.
• Observes guests needs and responds to any additional requests and to determine when meal has been completed.
• Assist in other areas as needed or when directed by management.
• Contributes to a friendly and productive work environment; reports concerns directly to Food & Beverage Supervisor.
• Knows and understands the proper operation of all job-related equipment.
• Observes all related safety procedures when handling equipment, liquids, dishes, etc. 
• Uses proper protective equipment as directed at all times.
• Uses the proper lifting techniques when handling trays, dishes, and similar items.
• Attends all departmental and company-mandated meetings as required.
• Immediately reports all workplace injuries to the Food & Beverage Supervisor.
• Reports any unsafe acts, conditions, or equipment to the Food & Beverage Supervisor.
• Knows all appropriate first aid kit(s) locations and eyewash stations.
• Knows the location of the fire-fighting equipment and fire exits for the area.
• Maintains clean uniform at all times.
• Dependability, good attendance, and occasional overtime required.
• May be required to work evenings, weekends, or holidays as scheduled.
• Other duties as assigned.

Education:

• High school diploma or GED; or 2 years related experience and/or training; or combination

Knowledge, Skills and Abilities:

• Excellent customer service and communications skills required. Ability to apply common understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardize situations.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Capacity write simple correspondence and possess basic mathematical skills.
• Outgoing personality and positive attitude.
• Strong knowledge of bar operations, service procedures and function.
• Basic math skills.
• Ability to handle money and operate a cash register quickly and efficiently.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Possess honesty and integrity.
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