Senior Operations Technician

Job Description

Under the direction of the Operational Coach (Manager) the Senior Operations Technician operates and assists coaches with managing automatic solid-dose packaging equipment as part of an empowered work team.  You will also routinely perform and lead line-specific duties, including line check-in, in-process quality monitoring, equipment operation, work center cleaning and change-over and material movement with a high degree of accuracy and efficiency in accordance with established procedures.

Senior Technician, Operations Responsibilities: 

• Carry out our mission by assuring finished goods and services are of the highest quality, optimal cost, and delivered on schedule. 
• Function as a role model in our team-based Employee Involvement culture, focusing on continuous improvement of operations.
• Operate and assist in trouble-shooting and problem resolution for processes and packaging equipment. 
• Assist coaches and operators with operational, mechanical and technical activities that supports our production standards while following GMPs and SOPs. 
• Perform and train others in the cleaning and other assemblies as appropriate, as needed for optimal performance within qualified parameters. 
• Examine products to detect defects, product damage, or other visual quality problems.
• Assist coaches with managing the accuracy of critical information, and ensure the completion of required documentation for production processes are in order for optimal line performance. 
• Identify, trouble-shoot, and offer resolution for equipment malfunctions and repair needs; communicate and manage appropriately with coach for timely resolution.
• Accurately manages areas to ensure the maintenance of detailed records as it relates to equipment cleaning, set-up, and challenge documentation. 
• Assists coaches to ensure operational concerns are visible and solutions and/or continuous improvement actions are taken with an appropriate sense of urgency for appropriate resolution. 
• Leads and contributes to the effectiveness of operations and implementation of viable continuous improvement initiatives. 
• Leads the charge to ensure standard work areas are in a constant state of compliance with respect to proper housekeeping, material segregation, and personal gowning including required protective equipment.
• Demonstrates a strong mechanical aptitude and ability to troubleshoot and effectively communicate within noted time constraints. 
• Supports off-shifts and weekend work as required for this position.

Quality –

• Interacts with other departments – MMS and Quality to ensure all packaging operations are performed in accordance with current Good Manufacturing Practices (cGMP), site Standard Operating Procedures (SOPs) and Divisional policies and guidelines. 
• Identifies, raises, and assist with the management of quality issues. 
• Troubleshoot and offer resolution and recommendation to coaches; appropriately gather and provide information for corrective actions. 
• Works with coaches, Quality, Maintenance, and Planning to appropriately inform all parties of quality deviations; supports all investigations and corrective actions. 
• Performs and train others on line clearance activities thoroughly to prevent cross-contamination of products.

Safety –

• Conforms to established safety procedures in accordance with OSHA and other regulatory agencies. 
• Recognizes, utilize, and encourage others to use safety equipment when/as needed. 
• Champion for and actively takes accountability for personal safety as well as the safety of others. 
• Identifies, reports, and documents unsafe conditions, participates in the investigation of accidents/injuries and corrective measures.

Equipment –

• Operates and train others to use packaging equipment within qualified parameters; performs and documents equipment challenges per current procedures.
• Demonstrates mechanical ability to troubleshoot, problem solve, and train others to recognize and solve equipment concerns as it relates to product jams and component problems.
• Identifies and communicate effectively, equipment problems to assist the mechanics with corrective repairs