LN Venues, Director of Restaurant Operations - House of Blues Las Vegas

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

WHAT THIS ROLE WILL DO

TeamMember Recruitment, Training and Development:

• Recruitment and Training of Department Managers and Supervisors

• Conducts annual performance appraisals of managers/supervisors

• Provides for development of Managers and Supervisors

• Conducts performance counseling and ensures Discipline/Termination procedures follow all HOB guidelines

• Ensures conflict resolution procedures are followed

• Ensure compliance with HOB Workplace Standards

• Facilitate proper inter-departmental communication and organization 

• Assist and support TeamMembers in any of their job functions as needed

Ensuring Optimal Guest Experience

• Maintains appropriate HOB environment

• Maintain all HOB guest service standards

• Maintain high level of Guest Relations

Enhancing Revenue/ Controlling Costs

• Maintains HOB systems for all cost controls/inventories

• Assist GM in preparation of annual budget/planning process and Quarterly Operating Plans

• Develop strategies to Generate/Enhance Revenue

• Maintains controllable expenses and establishes effective cost control systems

Ensure Environmental Quality and Ambiance

• Ensures atmosphere is conducive to a quality experience (lighting, sound, room temperature, cleanliness, light of sight, table maintenance, VIP seating, etc.)

• Maintains standard operating procedures

• Ensures applicable health and safety requirements are met or exceeded

Essential Personal & Interpersonal Skills

• Capable of maintaining a positive attitude

• Maintains objective view in all circumstances

• Listens empathetically to Management and hourly TeamMembers

• Maintains organization and focus

• Takes creative risks to enhance revenue

• Behaves professionally to maintain/enhance positive image of HOB

• Thinks creatively to produce new possibilities in all areas of operations

• Maintains and engenders composure to assuage volatile situations

• Shows respect by considering the rights and dignity of others rather than just self

• Communicates assertively in a non-aggressive, candid manner

• Maintains personal integrity by abiding by and supporting the values and principals of the company

WHAT THIS PERSON WILL BRING

Required:

• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent

• High school diploma

• 3-5 Years experience in high volume restaurant experience

• Minimum of 2 years supervisory experience

• Previous experience with managing purchasing, receiving, & inventories

• Previous P&L responsibility and knowledge of accounting techniques

Preferred:

• College Degree

• TIPS certified or equivalent

• Responsible Alcohol Service certification

Physical Demands/Working Environment:

• Ability to lift 75 lbs for liquor pulls, beer kegs, etc.

• Environment is often fast paced, loud and stressful

• Lifting and bending

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