HEALTH SERVICES REPRESENTATIVE - 64000105

Requisition No: 840900 

Agency: Department of Health

Working Title: HEALTH SERVICES REPRESENTATIVE - 64000105

 Pay Plan: Career Service

Position Number: 64000105 

Salary:  $41,000.18 Annually 

Posting Closing Date: 11/22/2024 

Total Compensation Estimator Tool

Health Services Representative - 64000105

Naples, FL 

Open Competitive Opportunity

ANTICIPATED VACANCY

Your Specific Responsibilities:

The position of the Health Services Representative in the Tuberculosis (TB) area and is responsible for providing support to the TB nurse case managers; providing Directly Observed Therapy (DOT); assisting with contact investigations and assisting with the identification of TB cases. This position requires the person to function independently as directed within the TB team. This position is at risk for exposure to Respiratory pathogens (Moderate Risk Level) and bloodborne pathogens under Occupational Safety and Health Administration (OSHA) guidelines and requires semi-annual TB assessment which may include a Tuberculosis Skin Test (TST)/an Interferon-Gamma Release Assay (IGRA) test and/or chest x-ray; and is required to have up to date vaccinations for some vaccine-preventable diseases. Contributes to the organization’s culture of performance excellence by actively seeking to improve personal and organizational performance through measurement, analysis, knowledge management, and processes improvements and participation in performance management committees, councils, and/or workgroups. Continuously demonstrates the Department’s ICARE values.  This position reports directly to the Nursing Program Specialist for Tuberculosis (TB). 

This position requires knowledge of the public health system and the professional skills to interact with patients, health care providers, and others in the community involved in TB prevention and control; and the ability to interact with people with diverse social, economic, and cultural lifestyles and characteristics. This position also requires communications skills to interview and elicit information from patients, contacts and at-risk individuals.

Major Duties include:

• Coordinates, schedules, and provides Directly Observed Therapy (DOT) in both clinic and field settings.
• Initiates or assists with Tuberculosis (TB) contact investigations; locates and facilitates contacts to be evaluated by arranging for testing as appropriate; data collection by screening for symptoms for active disease; and interviewing clients and contacts to identify priority risk factors by obtaining medical, family and lifestyle histories by observation and interview. Reports status of each contact to the Nurse Case Manager (NCM). Transports clients as needed.
• Actively attempts to locate lost or non-adherent clients by telephone, home visits and other field investigation activities. Initiates corrective actions to re-establish services at the direction of the NCM. Reports on the status of each client to the NCM as needed and directed.
• Performs basic testing for TB Program clients to include planting and reading Tuberculosis Skin Test (TSTs), sputum inductions, HIV counseling and testing, and phlebotomy.
• Provides education to clients and others about TB and related topics.
• Collects and records TB data into Health Management System (HMS) electronic health record or patient chart and assists with TB reports and Quality Improvement (QI) as directed.
• Sets up and maintains remote video monitoring equipment to facilitate DOT. Maintains documentation on video monitoring equipment assignment.
• Provides back up in clinic area performing consultations on suspect/active cases, symptom screenings on previously infected clients, TST’s and other-directed clinic assignments.
• Complete administrative duties such as cell phone verification forms, travel logs for mileage accountabili