Senior Manager, National EMS Partnerships

What will your job look like?

As the end-to-end business owner of Ambulance workflows the Senior Manager, National EMS Partnerships will ensure consistency in process & quality and will monitor to ensure contract standards are met through service levels, provider and client satisfaction, and compliance of protocols and procedures.  This role will have direct oversight of Regional Ambulance Managers’ recruiting, network management and maintenance, as well as act as Ambulance subject matter expert, staying up to date on industry trends and service expansion opportunities.

The Senior Manager, National EMS Partnerships will have ultimate responsibility for delivering and overseeing delivery, of a high level of service to our Ambulance partners every day, ensuring high operational standards and provider satisfaction. This role is key to a successful relationship with our Ambulance Providers and cost containment activities for MTM.  

Location: This is a hybrid role if located within 40 miles of MTM office location. Candidates based in the St. Louis, MO area strongly preferred.

What you’ll do:

• Manage team of Regional Ambulance Managers, while maintaining a strong understanding of the client expectations, contract agreements, state/ local/ client ambulance rates and protocols, Medicaid and Medicare fee schedules, and service level expectations
• Lead the design, implementation, and ongoing optimization of end‑to‑end ambulance operations, encompassing trip intake through ambulance provider payment, to drive operational efficiency and performance
• Lead complex and difficult conversations with customers regarding the Ambulance program including addressing concerns, managing escalations, and driving mutually beneficial resolutions while preserving long-term relationships
• Drive ambulance cost containment initiatives through innovative recommendations, including but not limited to reviewing and containing average costs per trip, average costs per mile, and other costs related metrics to meet budgeted transportation expenses
• Provide team oversight for Ambulance provider relationships and satisfaction, implementation, ambulance network management, financial analysis of ambulance transportation costs, and assigned regions to Regional Ambulance Managers
• Lead team’s successful and effective onboarding of new and existing providers
• Monitor and communicate, at least monthly, the team’s overall performance metrics including recruitment activity and progress towards recruitment goals; meeting/ exceeding trip setting goals; provider satisfaction; ensuring metrics are being met and/or initiatives are taken to meet the metrics
• Evaluate performance and costs of ambulance providers, taking action when metrics are missed
• Provide tracking and reporting for Ambulance implementation project progress and deliverables
• Provide support on calls with the client and providers, when needed
• Lead pricing negotiations and trip coverage expectations with providers
• Lead the retention of and recruitment of the existing network, ensuring networks are comprehensive in geographic coverage
• Ensure providers are educated and trained in accordance with MTM and contract specific requirements
• Participate in planning, revisions, implementation and execution of updated amendments and/or regulations
• Facilitate town halls, conventions and seminars
• Other duties as assigned

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D
• Minimum 7+ years in a management position, specifically in EMS or Ambulance Operations, Logistics or Transportation, or Dispatch Operations
• Minimum 3 years’ experience in Account Management or Supplier Management
• Experience contracting and negotiations
• Experience working with Ambulance Providers
• Must possess a valid driver’s license

Skills:

• Must be results driven and able to communicate effectively with internal and external clients at all levels
• Ability to prioritize, manage multiple staff and projects, and meet deadlines
• Strong focus on customers, accountability, teamwork, collaboration and decisiveness
• Excellent customer orientation, interpersonal and communication skills with strong follow through
• Ability to handle a high level of sensitive and confidential matters tactfully and professionally
• Strong organizational skills
• Ability to work well under pressure within a fast-paced environment
• Strong critical thinking, problem solving and analytical skills
• Must be a team player who thrives in a collaborative work environment
• Must demonstrate a high level of p