Site Lead

 

Job Title: Site Lead

 

Reports To: The Site Lead will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

  

Job Overview: 

The Site Lead provides exceptional oversight and administration of office and mail services, delivering operational functions in the following areas:  processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning. This position leads (with the direction of the supervisor) the client services onsite. 

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. 

 

Duties and Responsibilities: 

• Provides 5-star customer service to all employees (in all forms of communication). 

• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package. 

• Manages outgoing mail/package transactions. 

• Performs duties associated with shipping and receiving of materials. 

• Notifies employees upon receipt of inbound deliveries. 

• Distributes mail/packages to company personnel. 

• Acts as main liaison with Department Manager & other FTEs

• Provides oversight for designated site SRM operations and assigns work to onsite SPS vendor staff

• Ensures SPS team members follow Apple’s SOPs, guidelines, and policies

• Ensures SPS staff are properly trained

• Provides coaching and guidance to SPS staff

• Proactively seeks out additional work during downtime. 

• Builds professional relationships with customers and other teams. 

• Maintains professionalism and composure when interacting with all employees. 

• Must be cross-trained to support all tasks required for that site, including, but not limited to: routes, receiving, mail services, shipping, floaters, freight coordination & logistics, loading dock operations, and customer service/help desk. Must be experienced with and able to troubleshoot issues regarding tracking software, secure lockers, and other tools & technology used by the SRM team. Must remain flexible and ready to support the needs of the business. In some field offices, Site Leads will collaborate with cross functional partners to support waste, secure waste, and e-waste programs
  Provides exceptional customer service to client. 

• Provides reception or concierge (front of office) coverage as needed.

• Assign tasks to team members.

• Determines the completion timeline and monitors progress to keep the project on track and on schedule.

• Communicates clear instructions to team members.

• Creates and distributes reports to update the company on the team’s progress.

 

Competencies: 

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills – MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Possesses the ability to work independently and is capable of completing projects.
• Ability to determine the correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials. 

 

Qualifications and Education Requirements: 

• Bachelor's degree preferred
• 3+ years of equivalent experience required
• Strong computer skills, including proficiency with the following: scheduling or calendar software, logistics tracking software (experience with BearTracks is a plus),database software, Numbers or Excel, and Pages or Word
• Excellent