Operations Specialist - General Authority Medical Team

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints.

Job Summary:

We are seeking a detail-oriented and proactive Operations Specialist to support the General Authority Medical Team with care coordination, health navigation, and operations. The ideal candidate will play a key role in ensuring smooth day-to-day functions by providing administrative support, managing communications, assisting with health care navigation, and contributing to operational efficiency. This position requires primarily in-office work to facilitate seamless collaboration with the team, the plan participants, our Church partners, and community providers.

Key Responsibilities:

- Provide administrative assistance to the GA team in coordinating health plan-related activities.

- Support operational processes to ensure efficiency and compliance with health plan procedures.

- Answer phone calls and provide information regarding claims status and benefits eligibility with professionalism and accuracy.

- Utilize Microsoft applications such as Excel and PowerPoint to generate reports, presentations, and documentation.

- Interface with provider offices to assist with health care navigation and coordination.

- Maintain organized records and track relevant health plan information.

- Offer excellent customer service to members, providers, and stakeholders.

- Adapt to new responsibilities as needed and demonstrate flexibility in learning new skills.

- Work onsite to ensure effective collaboration and responsiveness among team members.

Required Skills & Qualifications:

- Proven experience in customer service, administrative support, or a related role.

- Proficiency in Microsoft applications, including Excel, PowerPoint, and Outlook.

- Strong communication skills with the ability to manage phone inquiries regarding claims status.

- Ability to interface effectively with provider offices and assist with health care navigation.

- Organized, detail-oriented, with an ability to multitask.

- Willingness to learn and adapt to new processes and technologies.

Preferred Qualifications:

- Experience in a healthcare or insurance-related setting.

- Familiarity with health plan administration, claims processing, and operational coordination.

- Knowledge of medical terminology and provider interactions.

This role is ideal for candidates who excel in administrative coordination, enjoy working in a supportive team environment, and have a passion for both healthcare administration and operational efficiency.

What We Offer:

- Competitive pay

- Rich medical, vision and dental benefits with low premiums. One of the top health plans in Utah

- Rich retirement planning: including 401(k) company match, 8% EDRC Employer -Discretionary Retirement Contribution (we just give you free money for retirement), life insurance, and full-service Financial Planners onsite at no cost

- Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 12 paid holidays

- Award winning wellness program with health coaching, ability to earn 3 additional days off a year, fun activities and an onsite gym.

- Tuition reimbursement

- Career development through company sponsored programs and over 5000 on-demand online training courses.

- Hybrid work schedules available depending on position

- Employee Assistance Program