Boutique Director
RichemontAbout the role
Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian “bottega” of the Renaissance times.
The Maison’s unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary.
The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition.
Role Overview
The Boutique Director is responsible for the successful management and enhancement of the Buccellati Boutique, with the main objectives of developing sales, growing the sales teams, and reaching a sustainable excellence in service.
Responsibilities
Boutique Management
Responsible for achievement of annual Boutique sales goals across all product categories
Enhance quality and maintain integrity of the Buccellati image in the boutique's market.
Initiate activities for new product launches, events and activities to enhance visibility in the market and increase net sales.
Entrerenurial spirit and go getter attitude to build the business in the market.
Lead all aspects of the process of staffing and scheduling of associates, and ensure compliance with payroll budgets
Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns in partnership with Director of Retail and HQ.
Problem solve and develop strategies that support the Boutique’s service, efficiency, and productivity
Client Relations
Ensure that all Clients experience outstanding service at all times
Generate new clients while retaining and building existing client relationships through events, brand awareness, and relationship based experiences.
Actively developing new and innovative business ideas focusing on Business developing through partnerships. Leveraging relationships for the brand to elevate the experience.
Prioritize and coordinate events with Senior Leadership team to increase traffic in the Boutique and improve sales
Lead all operational processes in partnership with the Operations Manager including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and increase customer service
Operations
Along with the Assistant Manager/Operations personnel manage optimal levels of inventories and model stock in coordination.
Partnering with the Assistant Manager/Operations personnel performing inventories, cycle counts and QC
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