Intake Specialist - Coffee County

Description

SUMMARY:

Primary responsibility for this position is to serve as the first point of contact for individuals seeking help through the family resource center and being able to connect them with internal programs and external partners. This position will be knowledgeable about programs offered through the family resource center, eligibility requirements, and services offered throughout the community. 

ESSENTIAL DUTIES:

• Provides a friendly and compassionate first point of contact to visitors and building partners.
• Provides needs-related screening and processing of paperwork (Intake Forms, ASSM, SNAP) of program applicants and clients, as required within assigned programs. 
• Schedules or assists in scheduling necessary client appointments to access services. 
• Takes inquiries and referrals from the Catholic Charities website, email, and phone and refers to Case Manager, co-locating partners, and community resources.
• Develops relationships with co-locating partners and community service providers to understand the current resources that are readily available to North Nashville individuals and families. 
• Collaborates with Case Manager and co-locating partners to achieve program referral and enrollment goals.
• Ensures the effective maintenance, tracking, and reporting of files and data as required by program contracts.
• Performs administrative tasks such as answering phones and email inquiries, data entry, copying, filing, and ordering of office supplies.
• Assists Case Manager and staff with office calendar, tracking and scheduling events and available meeting rooms for co-locating partners and community organizations. 
• Coordinate all referrals for program participants and scheduling of appointments as needed.
• Provide clients with the necessary social service assistance, and referrals to appropriate internal resources and have knowledge of other community resources not offered by Catholic Charities. 
• Maintains complete and timely case notes according to Agency guidelines, using the database provided by the agency and within Agency time frame.
• Assist other team members on an as-needed basis.
• Actively participates in supervision sessions, periodic team meetings, and training.
• Performs other duties as assigned.

Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor’s degree in social work or related field with experience in working with clients from diverse communities.
• 2 years’ experience working with people experiencing poverty.
• An equivalent combination of education, specialized training, and work experience will be considered in lieu of formal educational qualifications.

Additional Skills or Requirements

• Ability to work with individuals experiencing a crisis.
• Knowledge of community or other available resources that serve the needs of families who are experiencing multiple problem areas.
• Effective interpersonal skills. 
• Strong verbal and written communication skills. 
• Ability to exercise good judgment, courtesy, and tact in dealing with the public and staff.
• Ability to plan and organize work and follow tasks through to completion.
• Ability, interest, and willingness to work with diverse staff and clients.
• Schedule flexibility to accommodate the needs of client.
• Ability to handle confidential information with extreme professionalism.
• Self-starter with ability to work independently. 
• Proficient with Microsoft Office applications.
• Ability to learn databases, and other systems.
• Current driver’s license required. Ability to legally operate a motor vehicle and provide own transportation.

HOW TO APPLY:

Qualified candidates should send a resume and a cover letter detailing interest, desired salary, and available start date.

Catholic Charities of Tennessee is an equal opportunity employer. Catholic Charities does not discriminate in regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

Satisfactory completion of a background and reference check is required.

BENEFITS

• 37.5-hour work week
• Ten (10)