Medical Assistant Supervisor - 10750

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves. Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by: ·         Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible. ·         Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services. ·         Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve. ·         Achieving excellence through continuous quality assurance, innovation and professional development. ·         Using resources judiciously and effectively.  


Directly reporting to a Nurse Manager, this position will supervise Medical Assistants (MAs) and manage, with other inter-disciplinary leadership, integrated health services at CCH Satellite sites.  This will be done in accordance with current federal, state, and local standards, guidelines, and regulations that govern CCH to ensure that the highest degree of quality care is managed at all times. This position is approximately 50% administrative and 50% skilled medical assistant care to the patients. Primary work location is Stout Street Recuperative Care Center, which is located at 2175 California Street in Denver. Saturdays are required.

Additional Requirement

• Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business.

Coalition Benefits

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

The effective date for your benefits will be the first of the month following your date of hire. 

Essential Functions

• Directly supervises SSHC Suite Based Medical Assistants. Performs various personnel actions related to hiring, orientation, onboarding, performance appraisals, and counseling.
• Is responsible for the competency of all MA staff members, ensuring medical assistant staff members are delivering high-quality healthcare services while practicing within their perspective scope, at the highest level, in accordance with the State of Colorado.
• Holds regular 1:1 supervisions with direct reports, including permanent, temporary, agency, or volunteer staff who are filling these roles. Provides feedback, coaching, mentorship, training, support, competency evaluations, and performance management feedback.
• Maintains a high-standard of care on the team by offering or assigning relevant trainings, by providing clear expectations of best practices, policies, and procedures, by evaluating staff with quality assurance metrics, such as auditing direct client care and documentation practices, monitoring environment of care, and supporting remediation or counseling as necessary. 
• Efficiently manages continuous responsibilities of role, including but not limited to scheduling, timesheets, Safetyzone review, staff completion of mandatory trainings, punctuality and attendance to pertinent meetings, and ensuring team’s adherence to policies, procedures, and standard work.
• Is responsible for daily huddles surrounding updates on patient care, daily staffing, operations, and quality improvement initiatives. 
• Ensures, through delegation and engagement of frontline staff, the utilization of a Visual Management Board as a means of communication on quality im