Support Analyst - IT International eCommerce

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks eighth in Forbes “World’s Best Employers”.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST.  Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Support Analysts perform the daily tasks necessary to support Costco’s development, test, quality assurance, and/or production environments. This includes issue resolution and root cause analysis, managing access, and fulfilling requests. Support Analysts are in regular communication with business and IT personnel. The Support Analyst may also develop, manage, update, document, analyze, and monitor technology systems including: software and hardware, networking, configuration management, data, quality assurance, third-party supplier application support, and general user support.

The International eComm department is looking to add a Support Analyst to its Support team to support their Single Instance Platform SAP Commerce solution. Individuals in this role are expected to have a sound understanding of Incident Management practices to deliver against the established SLAs on the response and resolution of tickets.The Support Analyst must be proactive in monitoring site alerts and responding to them in a time-sensitive manner to mitigate impacts to the Markets. Additionally, they must look for continuous improvement and learn through daily activities, willing to get beyond their comfort zone to build knowledge and experience.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

 

ROLE

●      Identifies and resolves problems, often anticipating issues before they occur or before they grow; develops and evaluates options and implements solutions.

●      Manages incidents and tasks by identifying, tracking, and driving support, deployment, or system issues to a timely resolution.

●      Supports the lifecycle of systems and the related components from development to retirement.

●      Installs, facilitates, and/or performs quality assurance testing on supported systems.

●      Develops, utilizes, and maintains tools and scripts to automate deployments, create reporting, and meet support needs.

●      Conducts in-depth analysis to increase system performance, quality, and/or efficiency.

●      Creates and maintains effective relationships with the business and information technology teams.

●      Creates and follows Costco’s IT policies, processes, procedures, and/or regulatory standards.

●      Provides 1st Level support to Production issues logged via Jira tickets for eCommerce International Markets.

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