IT Support Technician (On-Site)

Company Description

Founded in 2004, Core BTS, Inc. is an award-winning IT consulting firm and managed services provider dedicated to problem solving. Using broad, scalable expertise, we leverage technology to transform business and enable change

Recognized for accelerating the adoption of digital technology to transform business, Core BTS delivers robust cloud, modern workplace, security, and networking solutions to commercial and public-sector clients.

With broad, scalable expertise, Core BTS is passionate about solving complex issues with an unwavering focus on client experience.

Job Description

Core BTS seeks an IT Support Technician to provide levels 1-2 troubleshooting and support in an education setting. The support technician will work under the direction of Director of Technology.

Primary duties include:

• PC and peripheral support (i.e., computers, tablets, documents, cameras, interactive whiteboards, printers, etc.)
• Hardware repair / replacement
• Initial setup / configuration
• Driver / software upgrades
• Operating System  /Application support
• End user knowledge transfer
• Customer configuration support
• System imaging
• Miscellaneous help desk ticket remediation
• General assembly support
• Provide setup / breakdown of I.T. resources required for meetings and other general assemblies

Qualifications

The successful candidate will have 1-3 years of technical support experience, education, certifications, or a combination, along with a desire to learn and motivation to excel in a customer service-centric environment.

Experience and/or education in computer networking, PC/Mac and chromebook environments

Additional Information

All your information will be kept confidential according to EEO guidelines.