Product Manager HRIS ServiceNow

Job Title

Product Manager HRIS ServiceNow

Location

Britannia House

Employment Type

Full time

Contract Type

Fixed Term (Fixed Term)

Hours Per Week

37.5

Salary

Competitive salary plus benefits

Category

Business and Systems Analysis

Closing Date

1 August 2024

 

We are currently recruiting for a ServiceNow Product Owner on a 12 month fixed term contract in our Asda People Services. This role is critical in defining and delivering our HRSD Service Now platform strategy and solutions. The primary responsibility of a Product Owner – ServiceNow is to act as the bridge between the development team and the Process Owners, ensuring that the development efforts align with the overall vision, goals, and priorities of ServiceNow. The incumbent will be responsible for leading a team of 3-4 colleagues and owning and managing the HRSD ServiceNow platform within the organisation.

“Everything about Asda”

We are a values-led organisation. As such we, encourage everyone to be open and honest. We work creatively and collaboratively, valuing everyone’s input.

Our collaborative culture, the size of our business and our belief in the empowerment of the individual means opportunities at Asda are abundant.

We conduct £300m worth of transactions every week. Our website handles over 2 million transactions a month. We have more than 145,000 dedicated Asda colleagues ensuring that our customers are at the heart of everything we do.

“Everything you’ll love ”

• Hybrid and flexible working – everyone is looking for that work/life balance and Asda have it on point. (2/3 days office working)
• Discretionary bonus – Rewarding you for your hard work and efforts
• Company matched pension – Looking forward to the future
• 25 days annual leave per year plus 8 bank holidays – Making sure you take time for your self and switch off
• 13 paydays a year – who doesn’t love an extra payday?
• Digital GP and Wellbeing sessions – Asda genuinely cares so we create a culture where our people can perform at their best, the physical health and mental wellbeing of all our people is very important to us
• Discount off your shopping at Asda and George - with extra discounts running throughout the year – really makes a difference, saving the colleagues an average of £700 a year
• Career development and apprenticeship and graduate schemes - we want our colleagues to excel and grow with our business. (Link to grad scheme on Asda page)
• Free city centre parking – you can also use it outside working hours

Plus much more! “That’s more like it”

“Find your role”

Responsible for supporting the implementation, configuration, and optimization of the ServiceNow system within the organization. The incumbent will focus on analysing processes, gathering system requirements, and collaborating with stakeholders to ensure the effective utilization of the ServiceNow platform. You will work closely with Process Owners, People Tech members and Asda Tech specialists, as well as external vendors to deliver high-quality ServiceNow solutions that align with business needs and supports efficient service management processes. Support gathering of requirements and management of the product backlog and will work closely with stakeholders to successfully deliver ServiceNow projects which comply with the standards set by the platform team.

Responsibilities:

• Product Vision, Roadmap & Funding Proposals
• Assist the product team with setting strategy, vision, and roadmap for HRSD
• Prioritise backlog items based on business value, user needs, and technical considerations.
• Provide inputs to development of the business case to secure funding for identified opportunities.
• Collaborate with stakeholders to define and refine the product strategy
• Maintain and prioritize the product backlog, ensuring that it is updated regularly technical task.
• Lead the development of testing strategy, testing scripts and signoff for any changes and development.
• Define standards for the Citizen Development framework and ensure adherence.
• Plan and coordinate the product release schedule in collaboration with the development team and stakeholders.
• Define clear acceptance criteria for new releases with the development team to ensure that deliverables meet those criteria.
• Lead team members to build a culture of continuous product excellence and improvement.
• Act as the primary point of contact for the development team regarding product-related questions and dec