IT Software Applications Support Analyst

At Zelis, we Get Stuff Done. So, let’s get to it! 

  

A Little About Us 

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

  

A Little About You 

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The IT Software Applications Support Analyst position will be responsible for supporting the day-to-day operations of the IT software applications. This role involves monitoring software application system performance, troubleshooting issues, and ensuring the smooth operation of IT software applications & services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to providing high-quality support.

What you’ll do:

• Ensure availability and performance of high-volume software applications (24/7/365).

• Performs daily administrative tasks such as working with daily check lists and creating turnover reports.

• Support all operational aspects of the Zelis payment software applications system, inclusive of monitoring the system to ensure accurate file import and export.

• Troubleshoot files that error out and other production related issues; escalate time-sensitive solutions as needed.

• Monitor the status of daily software Production schedules to achieve on-time, quality completion of shift processing.

• Collaborate with IT Operations Support Engineers for creation of reports and files for disbursement to business partners.

• Communicate with clients and channel partners for software production resolution/ticket closure.

• Continually monitor and maintain security measures of software applications.

• Maintain awareness of and ensure adherence to Zelis standards regarding privacy.

• Build strong, trusting team relationships within the Operations Department and across the organization, System Support, Development Support, DBA/SQL, Client Services and Quality Assurance to maintain client satisfaction.

• Ensures seamless software application system operations; inclusive of backend processing, payment routing, and processing and security measures.

• Works on assignments that are complex in natures in which judgment and initiative are required to resolve problems and make recommendations.

• Assists in reconfiguring software Production processes when primary components fail.

• Performs Automic and other code promotions.

• Participates in Maintenance/Release activities; develops maintenance windows, brings Software Applications up and down; performs release verification; maintains internal/external notifications throughout.

• Helps to enforce standard policies and procedures.

• Assists with ensuring production documents are complete, current and stored appropriately.

• Assists in training other Operations Analysts regarding standard operating procedures, internal applications, and project knowledge.

What You’ll Bring to Zelis:

• 1+ years’ experience monitoring and troubleshooting payment/transaction-based software applications

• Read & understand SQL queries

• Create scripts in the shell of the operating system

• Experience working in a Microsoft environment: Windows, Azure, MSSQL.

• Analytical skills as they relate to data identification and mapping.

• Transmission protocols experience including FTP and SFTP

• Work shifts (includes nights, weekends, holidays) in a 24x7 environment

• Build basic SQL queries

• Healthcare and/or Payments experience a plus