Senior Lead Product Manager - Contact Center Integrations

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

We are looking for an experienced Senior or Principal Product Manager to join the Invoca product management team and help lead the next set of highly innovative feature development focused on our Contact Center customers.

Our product management team works closely with customers, partners, business and engineering colleagues in a lean startup, agile software development environment to bring industry-leading call intelligence solutions to B2C and B2B enterprises.

 

About the Role:​​

In this role, you will thrive in a highly upbeat, remote and dynamic environment, applying Agile product management techniques while working with key partners - including prospective and existing customers - to help define Invoca’s Contact Center product vision and execute work aimed at unlocking value for our customers.

You will report to the VP of Product that oversees the Conversational Intelligence & Contact Center business unit. You will be responsible for developing the vision and strategy of how to best integrate our solutions with Contact Centers as well as 3rd party Partners & Vendors in order to help grow our Contact Center customer base &  revenue. You will have a passion for working with cross-functional teams across the company and externally and the ability to solve problems creatively.

What you will do

As a Senior Product Manager, you’ll engage in full-lifecycle product management for the Contact Center integrations & further enhance & grow our call routing product offering. You’ll help strategize, shape and break down requirements for the engineering team to execute work for this product line. You’ll be working closely on, and with, small scrum teams in an Agile environment, as well as with our Customer Success, Onboarding and Integrations teams.

small scrum teams in an Agile environment, as well as most closely day-to-day with the Data Science team to support the development of our next generation AI engine that will power conversation intelligence for our customers.

You Have:

• Must have product management experience in the Contact Center industry. Experience in conversation intelligence a plus.
• Minimum 7-10 years of experience in product management engaging in feature development for SaaS or Enterprise software products.
• Ability to clearly communicate strategy and vision, while also being able to lead engineers to execute the feature work
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.
• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions.
• High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
• Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners.
• Ability to think strategically and execute methodically.
• Ability to thrive in a fast-paced environment where continuous innovation is desired.
• History of teamwork and willingness to roll up one’s sleeves to get the job done.
• Experience crafting multi-quarter roadmaps for phased feature releases, and project management to ensure all deliverables are accounted for.
• Expert understanding and experience with the go-to-market process including pricing & packaging along with the overall release management of critical customer-facing features. 
• Strong communication skills and business acumen, with the ability to assist during the sales/RFP process on any clarifications or capabilities of our Contact Center offering

 

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for