Medical Assistant Float

POSITION SUMMARY:

The Medical Assistant (MA) works as a part of the Care Team with the licensed clinical staff and others to provide medical care to the patients at Community Medical Centers (CMC). The MA is responsible for conducting a number of key processes in order to provide an excellent patient experience. This includes robust calls, pre-visit chart scrubbing, red carpeting, monitoring adherence to preventive care measures and conducting the intake assessment, including medication reconciliation, vital signs, height weight and other screenings and rooming , prior to the provider visit.  This position reports to and is under the general direction of the physician staff. The MA reports directly to the Center Manager or Back Office Supervisor as designated at the site(s) of assignment for supervision and training, delivery of services and performance evaluations. The Chief Nursing Officer (CNO) provides oversight of the clinical activities of the MA’s.

SPECIFIC DUTIES:

• Promote the mission, values, and values of the organization.
• Conducts intake assessments, including reason for visit, pertinent medical histories, medication reconciliation, vital signs, obtains consents for procedure(s) and other testing, such as vision and hearing.

• Conducts pre-visit robust chart scrubbing to identify any follow-up issues, screenings or preventive care needed prior to visit.
• Ensure that appropriate screening tools have been completed such as PHQ 9, Health Literacy, etc.
• Ensures that the Care Team adheres to CMC’s Best Practices and conducts daily and ad hoc huddles with the Care Team.
• Provides red carpeting services to all patients.
• Identifies patient self-management goals during the intake process.
• Prepare examination areas, immunizations, instruments, and set up for procedures 
• Assist in maintaining efficient patient flow, advice MA/Receptionists Leads and/or  Center Manager if client wait times are greater than fif­teen (15) minutes.
• Provides interpretation for non-English speaking patients for providers and other staff as needed.

• Give oral, intramuscular, intradermal and subcutaneous injections of immunizations as ordered by clinicians and covered under scope of practice.

• Perform and record urine dips and prepare urine sam­ples for laboratory.  Instruct patients in specimen collection.

• Provides normal lab results to patient only after provider has signed off. During robust chart reviews identifies any lab results not signed off by a provider.

• Conducts other CLIA-waived laboratory testing’s, such as glucose, pregnancy, and rapid strep.
• Perform venipuncture and capillary specimen collec­tion for CLIA waived testing. 
• Processes and handles blood and /or specimens. 
• Performance and documentation of laborato­ry equipment quality control.
• Record entries in the Electronic Health Record (EHR) as appropriate for both face-to-face and phone call encounters.
• Ability to work independently with minimum of supervision and to take direction from different clinicians.

• Function as part of a team in the provision of patient care and performance of daily activities.

• Provides and strives for Excellent Patient Experience.
• Assist provider and licensed nursing staff in the intake assessment of patients and patient telephone calls.
• Assist in maintaining supplies in cabinets, drawers, crash carts and storage room, checking for expiration dates as applicable.
• Clean and sterilize supplies as directed.  Prepare and stock examination rooms for use.