House Supervisor - Patient Care Admin - Part Time - Nights

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Supervises the activities of the organization in the absence of the Executive Team, Directors and Managers. Participates in the management of the Acute Nursing Departments and serves as a resource person for all departments in the organization in the absence of their leaders. Acts on behalf of the Executive Team in their absence.

Work Schedule: 7pm to 7am with every third weekend and holiday

Location: Methodist Fremont Health Hospital
Address: 450 E 23rd St. - Fremont, NE

Responsibilities:

Essential Job Functions

Service - Supervises service delivery to ensure a high level of customer satisfaction. Enforces high standards of quality customer service. Recognizes opportunities for service improvements - coaches' staff and/or communicates to department leaders as appropriate. Practices service recovery as needed.

• Customer Service: Consistently conveys that customers are our highest priority. Respects customer needs and expectations and lets customers know if their expectations cannot be met. Follows standards of behavior in providing customer service and communicating with others. Refrains from complaining about (or speaking negatively about) customer behavior or expectations. Communicates in a manner that promotes and sustains customer satisfaction and encourages others to do the same. Manages up other team members, departments, and leaders. Achieves these outcomes by ensuring that customer needs and deadlines are realistic and that they are met. Publicly recognizes those who deliver excellent customer service. This is markedly different than those who speak unkindly about customers or other staff, fail to inform customers about any realistic expectations, complain about customer expectations, and fail to recognize or reward those who think and behave otherwise.
• Conflict Resolution: Handling Difficult Issues: Handles sensitive or difficult issues with grace and confidence. Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved. Remains clear-headed and focused and inspires others to do the same. Remains objective in the face of strong emotions. Can acknowledge strong emotions without being unduly influenced by their intensity. Addresses complaints and problems quickly and effectively, keeps all parties informed of the status of any negotiations required, encourages employees to report problems or concerns and negotiates outcomes that are viewed as fair and even-handed. This is in contrast to individuals who struggle to stay calm when others are highly emotional, retreat from difficult situations when time is of the essence, are unable to influence others to behave with some level of objectivity, and/or ignore emotions to an extent that stakeholders do not feel heard or respected. This is quite different from those who tend to ignore conflicts or complaints, do not keep interested parties abreast of the status for resolving issues, fail to make it comfortable for people to express concerns or appear unable or unwilling to facilitate a process that helps resolve conflicts.

Quality/Operations - Supervises operations to provide/support quality patient care. Enforces policies, rules, regulations. Supervises quality, safety of patient care. Recognizes opportunities for process improvement and participates in identifying problems and planning solutions.

• Continuous Process Improvement: Proactively assess the need for process improvement in regard to patient and/or customer outcomes. Takes personal responsibility for maintaining and upgrading own knowledge, skills and abilities to ensure that service delivery is safe, efficient and effective. Strives to stay abreast of new approaches to their role in healthcare. Demonstrates full commitment to quality improvement initiatives by taking an active role, being a positive role model and by encouraging other to be equally committed and accountable. Is proactive in calling attention to service delivery deficiencies or opportunities and offers concrete suggestions for improving processes and sys