Business Analyst II

At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Built by HR professionals for HR professionals, we’re proud of where we’ve been and even more excited about where we’re going.

We’re seeking a Business Analyst II who thrives at the intersection of customer partnership and technical execution. This role is instrumental in delivering successful implementations of our SaaS platform by gathering requirements, configuring systems, managing data migrations, and promoting best practices. As a trusted advisor, the BA II builds strong relationships with customers while actively contributing to internal knowledge sharing and continuous process improvement.

What you'll do

• Lead requirements-gathering sessions with customers to understand business processes and needs.
• Configure the AbsenceSoft platform to align with customer requirements.
• Oversee data extraction, transformation, loading (ETL), and validation activities.
• Provide training and support to customers during onboarding.
• Partner with Project Managers to ensure milestones and deliverables are achieved.
• Identify risks, issues, or gaps in customer readiness and escalate as appropriate.
• Contribute to knowledge base documentation and process improvement initiatives.
• Serve as a subject matter expert for specific product modules or features.
• Maintain company controls, security, and compliance responsibilities within your role.

What you'll bring

• Bachelor’s degree in Business, Information Systems, HR, or a related field—or equivalent experience.
• 2–4 years of experience in business analysis, SaaS implementation, or HR technology consulting.
• Strong requirements-gathering, documentation, and customer engagement skills.
• Demonstrated experience with data migration, validation, and reporting.
• Excellent problem-solving and communication skills.
• Ability to manage multiple projects simultaneously.
• Experience implementing HRIS, benefits, or leave management systems is a plus.
• Familiarity with compliance-focused or highly configurable SaaS platforms.
• Exposure to project management or Agile methodologies.
• Analytical thinker who can translate business needs into technical solutions.
• Highly organized, detail-oriented, and adaptable in a fast-paced environment.
• Collaborative team player who can also work independently.

Why join us

At AbsenceSoft, we LEAD with our values:

Lead with Innovation - We create meaningful change through intelligence, focus and passion.  We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving.

Elevate Every Voice - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions. 

Achieve Together - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement.

Drive Outcome - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non-negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger.

We offer:

• Impact that matters. You’ll do work that shapes the future of the modern workplace
• Flexibility and trust. We’re remote-first and results driven. You’ll have the freedom and flexibility to do your best work, wherever you do it best.
• Growth and development. We believe the best work happens when people are growing. You’ll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact.  
• Competitive rewards.