Support Associate

Unternehmensbeschreibung

Wolt is a Finnish tech company best known for its food delivery platform. Grocery delivery was just the beginning and now we are exploring and expanding our platform with other retail and grocery businesses. We have grown significantly in recent years, expanding our operations from just four countries in the Nordics to 23 countries in Europe and Asia today. And we are only at the beginning.

If you are passionate about modern technology, good food and fast delivery, then Wolt is the right choice for you!

Stellenbeschreibung

You are part of the live operation, communicating with all Wolt users - customers, couriers or restaurants - providing the best support a hungry person could wish for. 

• Processing incoming live chats from our customers, venues and couriers in shifts.
• Development of our support function together with the support team as well as other teams within Wolt.
• You provide both inbound and outbound support via phone calls.
• Proactive problem solving by monitoring order volume with our internal tools
• Ensuring that the delivery operation runs smoothly, in close consultation with the operations team. 
  
  #LI-CS1 #LI-DNI 

Qualifikationen

• You have excellent communication skills - speak fluent German and can express yourself well in English.
• This is a shift work position. You can work mornings, evenings and even weekends - Wolt is available to his clients seven days a week.
• You have already gained experience in customer-oriented jobs and are a team player.
• You have a quick grasp, an eye for detail and never lose sight of the big picture.
• You are tech-savvy and interested in digital products.

Zusätzliche Informationen

We offer an attractive salary from €28,000 pa (40h/week), which will be adjusted and increased depending on qualifications and professional experience.

If you like working in a high-growth environment, want to take on responsibility and be part of an extremely ambitious team, then apply!