Technical Services Sr Analyst

If you are a GPI employee, please click the Employee Login before applying.

 

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. 

 

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

 

If this sounds like something you would like to be a part of, we’d love to hear from you.

 

A World of Difference. Made Possible.

 

POSITION PURPOSE

 

The Technical Service team is responsible for determining the validity of a quality claim, provides technical support during material or packaging machine qualifications and proactive visits to ensure customer satisfaction. The demographic area covered in the role will be the Mid-Atlantic – primarily Delaware, North Carolina, Minnesota, South Carolina, Tennessee, and Virginia.
 

• Performs as the Subject Matter Expert of GPI Products and various manual, high speed, mechanical or automatic packaging machinery
• Lower to mid-level position within the Technical Services team. 
• Perform as a Technical Service Representative with the ability to perform carton quality functions and troubleshoot complex critical to quality (CTQ) issues. 
• Possess basic understanding of a wide range of packaging machinery systems and carton styles.
• Work closely with sales and the operations team to communicate carton quality issues. 
• Directly involved in customer management of complex situations and events, together with follow-up within GPI organizations. 
• This position requires increased exposure across the GPI organization and involvement on cross-functional project teams.

 

JOB FUNCTIONS

 

• Must be prepared to travel 80%-90% of the time on short notice. This includes domestic and international travel.
• Required to continue development of skills necessary and consistent with machinery and carton technology.
• Required to continue development of skills to be conversant with carton converting processes and organizations at multiple GPI locations.
• Must demonstrate understanding of carton to quality (CTQ) characteristics, and relationship of carton characteristics to packaging machinery operation.

• Has authority to quarantine, scrap or arrange return of suspect cartons, and request replacement stock.
• Must demonstrate ability to analyze customer defective material reports (DMR's) and quarantined cartons and to pass detailed information and carton samples back to GPI representatives at carton manufacturing plants.
• ​​​​​​​