Customer Quality Manager

ABOUT ADVANCED ENERGY                    

Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

 

WHY BE A PART OF ADVANCED ENERGY?

Some people say it’s like working in the best of two worlds. We operate like an agile, growing, small company – you can see your work make a difference to the company every day. Things move quickly and you can see and feel it. At the same time, we’re a global company founded in 1981 and have been publicly traded for more than 28 years. We have a strong cash position, deep trust and partnership with leading customers, a global best-in-class operations capability, and a proven leadership team. We have a track record and resources to make things happen both organically and inorganically. Being part of a nimble company with a solid foundation attracts team members that are capable, driven and like a challenge. Our employees collaborate and know how to have fun inventing, working, building and winning together. At our core, we are Advanced Energy – powering the future, together.

 

POSITION SUMMARY:                                  

The Customer Quality Manager is the primary interface for the customer to ensure a high level of satisfaction with AE products from a quality and reliability perspective. The Customer Quality Manager is responsible for successful relationships across all quality-related functions at various levels of customer. The role interfaces across AE cross-functional groups for resolution of customer issues and concerns and has the authority to make recommendations on matters of significant impact on company authority to deviate or proceed with actions related to overall customer and AE satisfaction.

 

RESPONSIBILITIES:

• In conjunction with AE's account management, develops strategic relationships with the customer across functions: supplier quality engineering, operations, design engineering, product management and corporate quality
• Works across AE functional groups (engineering, manufacturing, service) to coordinate strategies for meeting customer's requirements in all quality areas with AE products and services
• Investigates quality issues with AE products and ensure they are addressed in a timely manner to sufficient customer satisfaction.  As part of the investigation, provides quality data to determine the severity of the problem on the customer
• Escalates issues internally as necessary and negotiates across functions to ensure appropriate resources. Helps manage the escalation process internal to AE. With the account manager, communicates the status at the customer including discussion of controversial situations with senior level managers
• Successfully negotiates with the customer on issues with lessor impact to ensure confidence at the customer that AE is closely monitoring the situation
• Develops a high-level of knowledge related to customer quality and copy exact processes, and advocate AE adherence as required
• Develops material for and delivers on quality reviews with both the customer and AE management
• Participates in customer audits of AE processes and helps manage resolution of results
• Manages internal review of and AE response to the customer scorecard using AE SAP and other data.  Develops and maintains an ongoing list of customer issues for update to AE senior management as well as determination of plans to address
• Other duties as assigned

 

WORK ENVIRONMENT:

• Works in standard office environment and uses general office equipment (phone, PC, copier, fax machine etc.)
• Some travel will be required ( domestic and international)

 

QUALIFICATIONS:

• 5+ years of experience in complex quality related activities including ISO compliance, Six Sigma, New Product Development and/or other problem solving methodologies, and/or management or involvement of a quality engineering function or process
• 5+ years in a role demonstrating successful direct customer interactions
• Demonstrated ability to manage cross-functional project teams to reach problem resolution for customers and AE
• Ability to solve complex technical and interpersonal problems independently
• Ability to manage multiple projects at one time
• Excellent verbal and written communication and interpersonal skills
• Measurable a