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Enterprise Matching Operations Coordinator
ToptalSouth America, Central AmericaRemotefull_timeVerifiedPosted 11 Sept 2025
About the role
Job Summary:
As a Matching Operations Coordinator, you will play a pivotal role in facilitating communication between talent and internal team members within our organization. Your primary focus will be to own and maintain effective communication channels with talent while managing various administrative tasks to ensure streamlined operations and job performance. We are seeking individuals who demonstrate exceptional organizational skills, confidence, and possess strong written and verbal communication abilities with a keen attention to detail.
This role requires a clear understanding of Toptal’s operational scope and high-level collaboration across teams to ensure seamless delivery of services. You’ll need the ability to independently manage tasks, contribute to ongoing process improvements, and support strategic initiatives.
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
Responsibilities:
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
· Act as the primary point of contact for communication between talent who are hired on client engagements and internal Toptal stakeholders.· Independently manage communication through various channels to ensure seamless interactions and information sharing. Written communication is especially important.· Follow-up with talents within assigned accounts to understand project status and to identify and pursue up-sell and cross-sell opportunities, while sharing relevant updates with stakeholders as needed.· Manage and execute various tasks and actions associated with assigned accounts to ensure smooth operations and job performance.· Maintain constant communication with the team via Slack or Zoom during designated working hours.· Assist in account administration items by collaborating with the Finance and Legal teams to ensure compliance with specific account’s requirements.· Organize and update process guidelines, making them easily accessible for team reference.· Assist in onboarding new team members to ensure a smooth integration process.· Support the completion of ad-hoc strategic projects, as needed.
In the first week, expect to:
· Onboard and integrate into Toptal.· Familiarize yourself with Toptal’s culture, history and vision.· Learn team tools, processes and reporting mechanisms.· Gain proficiency with Toptal’s platform.
In the first month, expect to:
· Understand team processes, policies and content repository.· Familiarize yourself with various teams at Toptal and their contributions to company success.· Begin executing tasks with support from other team members.
In the first three months, expect to:
· Independently execute various tasks and actions associated with assigned accounts based on defined processes.
In the first six months, expect to:
· Start making your own contributions to our strategies by having a full grasp of the role, while exercising discretion and independent judgment.· Be an integral part of the Matching team’s success.
In the first year, expect to:
· Act as a subject matter expert on the Matching Operations Coordinator role.
Qualifications and Job Requirements:
· Bachelor’s degree is required.· At least 2 years of experience in coordination, operations support, or customer support roles.· Outstanding written and verbal communication skills, as well as perfect grammar and command of the English language. Good communication is at the core of everything we do, and you must be a strong communicator to be able to work successfully with a wide range of stakeholders.· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution.· Proficiency in Google Sheets and Google Docs for data processing and presentation.· You should be a self-starter who thrives on accountability and ma
As a Matching Operations Coordinator, you will play a pivotal role in facilitating communication between talent and internal team members within our organization. Your primary focus will be to own and maintain effective communication channels with talent while managing various administrative tasks to ensure streamlined operations and job performance. We are seeking individuals who demonstrate exceptional organizational skills, confidence, and possess strong written and verbal communication abilities with a keen attention to detail.
This role requires a clear understanding of Toptal’s operational scope and high-level collaboration across teams to ensure seamless delivery of services. You’ll need the ability to independently manage tasks, contribute to ongoing process improvements, and support strategic initiatives.
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
Responsibilities:
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
· Act as the primary point of contact for communication between talent who are hired on client engagements and internal Toptal stakeholders.· Independently manage communication through various channels to ensure seamless interactions and information sharing. Written communication is especially important.· Follow-up with talents within assigned accounts to understand project status and to identify and pursue up-sell and cross-sell opportunities, while sharing relevant updates with stakeholders as needed.· Manage and execute various tasks and actions associated with assigned accounts to ensure smooth operations and job performance.· Maintain constant communication with the team via Slack or Zoom during designated working hours.· Assist in account administration items by collaborating with the Finance and Legal teams to ensure compliance with specific account’s requirements.· Organize and update process guidelines, making them easily accessible for team reference.· Assist in onboarding new team members to ensure a smooth integration process.· Support the completion of ad-hoc strategic projects, as needed.
In the first week, expect to:
· Onboard and integrate into Toptal.· Familiarize yourself with Toptal’s culture, history and vision.· Learn team tools, processes and reporting mechanisms.· Gain proficiency with Toptal’s platform.
In the first month, expect to:
· Understand team processes, policies and content repository.· Familiarize yourself with various teams at Toptal and their contributions to company success.· Begin executing tasks with support from other team members.
In the first three months, expect to:
· Independently execute various tasks and actions associated with assigned accounts based on defined processes.
In the first six months, expect to:
· Start making your own contributions to our strategies by having a full grasp of the role, while exercising discretion and independent judgment.· Be an integral part of the Matching team’s success.
In the first year, expect to:
· Act as a subject matter expert on the Matching Operations Coordinator role.
Qualifications and Job Requirements:
· Bachelor’s degree is required.· At least 2 years of experience in coordination, operations support, or customer support roles.· Outstanding written and verbal communication skills, as well as perfect grammar and command of the English language. Good communication is at the core of everything we do, and you must be a strong communicator to be able to work successfully with a wide range of stakeholders.· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution.· Proficiency in Google Sheets and Google Docs for data processing and presentation.· You should be a self-starter who thrives on accountability and ma
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