Sales Support (ZR_21281_JOB)

This is a remote position.

Job Description: Sales Support Agent

Responsibilities

• Process job submissions and orders through your company’s system
  
• Check with logistics department regarding delivery availability
  
• Accept orders and enable customers to complete payments
  
• Manage the inbox, sorting and distributing inquiries to appropriate team members
  
• Forward large job inquiries to designated salespeople
  
• Follow up with customers to gather missing information (e.g., delivery dates)
  
• Build quotes for customers using your website/system
  
• Answer inbound calls, primarily handling personal customer inquiries
  
• Respond to basic FAQ-style questions from customers
  
• Suggest alternatives when specific items are unavailable (e.g., offering a 6-foot table when a 4-foot table is out of stock)
  
• Amend quotes based on product availability and customer preferences
  
• Primary focus on administrative sales support rather than direct selling
  
• Handling both email and phone communications with customers
  
• Working within established processes while learning to make basic decisions independently over time
  
• Reporting to and being trained by the Sales Manager
  

Requirements

• Excellent written English skills for email communication
  
• Good phone communication abilities
  
• Strong organizational skills
  
• Ability to learn and use company systems and software
  
• Detail-oriented with ability to gather complete information from customers
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job