Account Research Associate

Grammarly is excited to offer a remote-first hybrid working model. Grammarly team members in this role must be based in Poland, and, depending on business needs, they must meet in person for collaboration weeks, traveling if necessary to the hub(s) where their team is based.

This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that fosters trust and unlocks creativity.

About Grammarly

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 teams. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity

To achieve our ambitious goals, we’re looking for our first Customer Success Associate to join our Sales team. This role will collaborate with Customer Success Managers and help them execute the planning and rollout of value-based materials aimed at strategic account growth and business development. 

As a Customer Success Associate, you will be instrumental in bringing our product to businesses around the world. You will be joining Grammarly’s Customer Success organization,  building a next-generation customer expansion motion that blends the best of proven approaches with rule-breaking ways to create an end-to-end approach that maximizes the value of Grammarly for our clients. 

In this role, you will 

• Collaborate with your assigned customer success managers, partners, and solution and sales engineering teams on building and tailoring value-based presentations.
• Create an account research foundation for your customer success partners
• Tailor user surveys aimed at showing Grammarly key results across the assigned user base. 
• Work cross-functionally with the Solutions and Sales Engineering teams on identifying key areas of growth and incorporating these into the value-based materials for our client conversations. 
• Contribute to content and process improvements across the customer lifecycle to continuously improve the customer experience.

Qualifications

• Builds strong relationships with people, understands their needs and goals, and identifies creative solutions.
• Searches for reasons and causes. Has the ability to synthesize quantitative and qualitative data, make data-driven decisions, and use data to identify gaps and opportunities.
• Has a proven track record of delivering tasks on time with full ownership and independence
• Relentlessly sets ambitious goals and has a strong internal drive to achieve them.
• Has a general understanding of subscription business models, including freemium, free trial, account expansion, and upsells.
• Has previous experience in customer success, business development, and/or technical support roles.
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.
• Is able to meet in person for their team’s scheduled collaboration weeks, traveling if necessary to the hub where their team is based.

Support for you, professionally and personally

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We also support professional development and advancement with training, coaching, and regular feedback.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities including BIPOC and

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